Samsung Mobile Accessories — samsung bluetooth device WEP450 not being replaced under warranty

Address:

Uttar Pradesh

Respected Sir,
I want to inform you that I am Dr Prabhat Mishra and Dental Surgeon.I had purchase Samsung Bluetooth headset WEP 450 at chawla and chabbra brothers 118/171, kaushalpuri, gumti no-5, kanpur-208012 and TIN NO:[protected] 0n dated 8-5-2010 but after 1 day Bluetooth was not working properly and it was in warranty period so that time I call in where i purchase and they told me to go to service centre. I went to samsung service centre, swaroop nagar, kanpur where i was told that device will be replaced in 7 days. i went there again after a week they say this model is not in stock and it will take 2o day and after 20 day again say same think and not ready to replace and in total they take 45 days and not resolve the problem and when I talk to senior he also say same think and after many call and regular follow to say same think .in this 60 days only they making me a fool.I am very fade up and these shows the untrained person are working in the samsung service centre,swaroop nagar, kanpur and whole kanpur and this incident reflect the company image for some irresponsible person those who are work in service centre ,kanpur and his team leader .if possible replace my buetooth model no WEP 450 as soon as possible since it had been approx 2 months .if the model is not in stock so why sell it .I pay for model Samsung Bluetooth WEP 450 so why I take another model if it is not in stock so refund my money. so do needful as soon as possile and take action against serviceman who work on service centre,swaroop nagar and his team leader who don’t know any think big ?? both of them. PLEASE HELP SOON.
Thanking you
Your sincerely,
Dr Prabhat Mishra
70/38 mathuri mohal,
Station road, sutarkhana,
Kanpur.
Cell no- [protected].
Date[protected]