Samsung Mobile Galaxy I9003 — pathetic customer service | |||
Dear Mr Park, I have been using samsung mobiles for past 8years and never faced such humiliation and inconvinience from the company. i bought a samsung galaxy i9003 on 20/06/11 from Reliance digital, gurgaon. In the month of aug'11 i faced issue with the LCD, then i approached your authorized customer service center,CELLNET-palam dabri road,dwarka-new delhi, they took copies of the bill and replaced the LCD. TOday again i visited the service center with issues related to LCD, but to my shock the service centre refused to enetertain my phone stating that in their systems my purchase date is 20/04/11 and my phone is out of warranty.EVen on showing them the original incvoice they refused to accept and service my phone, claiming that i have forged the bill. I waited for 2hours trying to resolve the issue by speaking to your customer care as well, ref no-[protected]. now i'm being asked to go baack to the strore where i purchased the phone and get an undertaking from them, this is humiliating. the store is 60 kms away from my location and this is simply not acceptable, wherein i hv to run around even though i'm carrying the original invoice. I have complained about the same to reliance digital and I will escalate this issue to the highest authority possible as i will not run to the regards abhinav Was this information helpful? | |||
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Samsung India customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
Dear Sir,
We are sorry for the inconvenience caused. We would like to connect with you so as to resolve your grievance. Kindly share your contact details with us at this link - http://www.facebook.com/reliancedigital/app_[protected].
We will get in touch with you as soon as we have your contact details.
Warm Regards,
Reliance Digital
We are sorry for the inconvenience caused. We would like to connect with you so as to resolve your grievance. Kindly share your contact details with us at this link - http://www.facebook.com/reliancedigital/app_[protected].
We will get in touch with you as soon as we have your contact details.
Warm Regards,
Reliance Digital
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Samsung Mobiles — Pathetic customer service
Hi,I bought a Samsung Star phone in September 2009. I started facing problems with the phone hanging during the call and my external memory card not being recognized by the phone. when i took the phone to the authorized service center, they told me that there is some manufacturing defect and they would replace the motherboard within 10 days. its almost a month and i have not heard anything from them yet. i have written mails to samsung customer service thrice but i have not received any help till now. when i call the service center, they hang up. Would request you to highlight the same through the concerned channel.
Thanks,
Sunil
[protected]@rediffmail.com