Samsung Mobile Phone — phone not returned from service centre | |
I have Purchased a samsung mobile phone on 26/10/09 at Thanjavur, Tamilnadu and same was not functioning well (my receipt-ant unable to hear me clearly) , so I shown my handset to the samsung service centre and they changed the water component and returned back but the problem did not solve so again I approached samsung service centre on 19/01/2009 and they taken the phone for service and the job order number is 4670. since then I am repeatedly asking for my phone but not getting any proper response from the center. I lodged a complaint in their customer service also but not getting any responce. so please look into the matter and do the needful to get back my handset repaired as it is new and under warranty. My phone details:- Model GTE 1160 Job order number 4670 Date of job given 19/1/10 Regards, T.Govindarajan [protected] Was this information helpful? | |
 1 Comment | |
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
61%
Complaints
18886
Pending
0
Resolved
11172
+91 89 3993 9899 [Customer Care]
+91 12 4488 2122 [Head Office]
+91 98 3502 2547 [The Mobile Villa]
2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
View all Samsung India contact information
I had purchased the mobile from city collection, nagpur, dtd 17/07/09.and
same was not functioning well. so i visit to service centre, sadar, nagpur.
reply from service centre was that, problem is not in handset, problem in your sim card, so i changed my sim card, but the problem was not solved. Now I am in mumbai, Before 15 days ago i shown my handset in vashi service centre, navi mumbai,
bot still not returned to me.please take necessary action regarding this.
my model No.C3010S, Work Order NO.881, Date of complaint:-14/04/10, Address of service centre:-VASHI SERVICES, B3/8/0.4, SECTOR 2, VASHI, NAVI MUMBAI.
REGARDS
GAUTAM
[protected]
[protected]@rediffmail.com