[Resolved]  Samsung / Nandilath G Mart — Second quality product delivered when brand new product is purchased

Friends,

Be very careful when purchasing home appliances, especially from Nandilath G-Mart, Kerala (and also other dealers). Let me tell you my story.

2 months back[protected] i purchased SAMSUNG Fully Automatic top loading washing machine and SAMSUNG Grill type microwave oven from Nandilath G-MART, Trivandrum. When samsung technician came and unwrapped the washing machine, I saw scratches above the tub area. When asked about it to the technician, he said it may be packing issues (but i really think that its an old washing machine). I told him to replace the machine and he said they can replace the damaged parts alone in 3 days and if I want a brand new machine, I have to wait for 15 days. Since I needed washing machine urgently, I told them to replace the parts alone. (I think i was foolish to opt for that choice. I paid for the brand new washing machine - around 16000 - and I should have insisted to replace the machine that day itself).

Anyway, even after one month no one came and replaced the parts. I kept on calling Nandilath. And one day, they told me that the model I bought is no longer available and I should pay additional for a higher end model. The price difference as per Samsung site was only 400 but Nandilath told me to pay rs.1800 etc. When asked for reason, they told me that when I bought washing machine (in onam season), they gave em discount of around 1800 and they can no longer give me that discount.

I complained about it to Samsung customer care and they told me that their service engineer will contact me with in 3 days. Its been another 1 month since I complained to Samsung Customer care and there is no response from them too. Everytime they keep on telling me that their service engineer will call me. I am fed up now.

When microwave was installed, i heard that samsung usually provides a microwave start-up kit (which contains basic microwave utensils). I DID'T EVEN GET THAT. When asked about it, they told me its available only on higher models (my MW costs around 7500). I went to QRS and asked about the same microwave I have. They said Microwave startup kit is available with all models. So G-MART was cheating me on Microwave too????

One of my friend got Samsung washing machine from QRS, and even they delivered washing machine with scratches around the body. When told them about it, they replaced it with another one the SAME DAY itself.

Now I am planning to file a consumer case against nandilath g mart.

Anyway, we may be able to buy home appliances from these people only. Buy from them BUT BE VERY CAREFUL AND MAKE SURE THAT THEY DONT CHEAT YOU WITH SECOND QUALITY PRODUCTS. There may be others who got better service from them, but this is the kind of service and support I got from these people.