[Resolved]  Samsung — non availability of parts at service centre

Samsung — Non-availability of parts

I was fleeced into purchasing a Samsung CDMA phone (Model: SCH-S379, Serial no.: A0000017C8A67C, Colour- Red) by my local Reliance webstore in Dahisar, Mumbai which lied about Samsung's extremely poor after sales service and spare parts backup.
I happened to lose the Battery back panel during rush hour commuting on December 2009. Immediately, I went to the Samsung Service Centre in Borivili and registered my requirement. I was told to wait for fifteen days. Eventually, after a month and half of constant pursual, I was told to contact the Samsung Service Centre for the said part. That too was religiously done by me. One thing that I'd like to point out is that all along, never did personnel of either Service Centre ever keep their promise of keeping me updated. In fact, they even had the gall of challenging me to go ahead and complaint to whomsoever I wanted. That was because nobody in Samsung ever listened and nobody over there cared.
Shocked, I called up the Samsung Helpline (Complaint no. [protected]), only to find out that what I was told was absolutely true. Despite sugar laced assurances that the problem would be resolved, nothing happened apart from silly SMSes sent by the Call Centre server that the problem has been resolved. After several calls, I was given the names and contact numbers of two Samsung Service Managers, who were in charge of Mumbai area.( Mr. Atul- [protected], Mr. Shoaib Sheikh- [protected]). The most unfortunate part of the story is that their service was the worst. Despite several calls during work hours, my calls were unanswered. My SMS messages were never replied. In fact, if the Service Managers' lack of professionalism is any indication, not much can be expected of the people working under them.
In my efforts to having left any stone unturned to get the said part, I wrote lengthy E-mails to the support centres of all Samsung websites, which again failed to elicit any response.
What is annoying is the absolute lack of any sense of responsibility that is evident in the running of this Company's affairs. Probably, they're so damn confident of the corrupt system and the Indian public's 'CHALTA HAIN' attitude that they think that they can carry on with their irresponsible ways. This letter is my way of letting them know that the buck stops here.
It is easier to resort to violence to get myself heard (a stone pelted at one of the Service Centre's glazed windows is enough to make the ones sleeping inside to sit up and take notice), but I choose to use the pen or rather the mouse to make myself heard. Now, the point is whether anybody's listening?

Samsung — Non availability of Service

I FEEL SORRY TO INFORM YOU THAT I HAVE PURCHASED SAMSUNG REFRIGERATOR MODEL NO. RT40MAMS1/XTL FROM M/S. SALES EMPORIUM ULTADANGA WITH THE INTENTION THAT THE AFTER SALES SERVICE IS BETTER THAN ANY OTHER COMPANY.

I FEEL SORRY TO STATE THAT SINCE NOVEMBER 2009 I AM REGULARLY GIVING COMPLAINTS TO THE SERVICE CENTER AND THEIR CALL NUMBER ARE (TAKEN FROM THEIR WEBSITE):-

Call Number Call Status
[protected] Received
[protected] Received
[protected] Cancel
[protected] Cancel
[protected] Cancel
[protected] Cancel
[protected] Cancel

ALL COMPLAINTS MARKED AS CANCELLED IS REPORTED AS RESOLVED AS I HAD SPOKEN TO CUSTOMER CARE OVER PHONE. I AM SHOCKED TO HEAR THAT HOW THE MATTER IS RESOLVED INSPITE OF MY REPEATED COMPLAINT FOR THE SAME PROBLEM AT FREQUENT TIMES. TODAY I HAVE AGAIN CALLED AT SERVICE CENTRE AND HAS BEEN REPLIED THAT THE MATTER WILL BE REOLVED WITH 24 HRS.

I REQUEST YOU TO PLEASE ADVICE HOW TO TAKE ACTION AGAINST THE COMPNY AND ALSO REQUEST YOU TO PLEASE TAKE UP THE MATTER WITH THE CONCERNED SERVICE CENTER FOR WRONG REPORTING.

I can't agree more with the gentleman who has lodged his complaints against SALES EMPORIUM ULTADANGA.

I have ordered for a SAMSUNG Fridge and Washing machine before Puja commenced from this showroom. I have paid Rs. 8981 as down payment for both the items on 28th September 2011 and have been told that they would despatch my goods latest by 30th September 2011.

I think people in the delivery section are bunch of bustards as they keep on telling me lie and give silly excuses for not delivering my goods.

I WOULD SINCERELY REQUEST TO ALL THE BUYERS THAT THEY SHOULD NOT BUY FROM SUCH 3RD GRADED DEALER WHO DOESN'T KEEP THEIR WORD AND DON'T BOTHER TO CATER TO FULFILL CUSTOMERS' REQUESTS. THEY DON'T EVEN BOTHER TO DELIVER GOODS WHICH YOU BUY IN TIME, LEAVE ALONE SERVICING CUSTOMER AFTER THEY BUY GOODS FROM THIS DEALER.

- Arif Hasan