Samsung — poor service, hackers, wont admit mistakes

Poor service, rude, liars, no common sense, hackers
To start out, I sent in my laptop in February to be fixed under warranty they said the problem was a broken part, factory malfunction and they would have to order the part. (Poor service) We called Samsung 6 weeks later because no call or any update on what was going on. They told us “sorry they don’t build parts for that laptop no more’’ they convinced me to accept a different, newer model laptop but with a slower Intel core. My original Samsung laptop was a business setup and an Intel core i7 and traded for a new laptop also for business with Intel core i5. Mostly changed because I needed the laptop ASAP for my work.
The laptop is only used maybe once a week for using adobe audition or Photoshop. I noticed after a while it was not as fast as my other laptop which is a Toshiba satellite with a home setup, not built for anything heavy like business and it is an Intel core i3 and the mouse would not work at random times. At those times it would not recognize anything, not a cd not an external mouse, nothing. I called Samsung they said they can’t fix it because it’s out of warranty. I said we have not had either computer for a whole year, the first was bought in December and this we received in the end of March so they said they would fix it just this once. I didn’t argue much about the warranty since they were going to fix it anyway. We sent it in about 2 weeks ago and they sent an email saying they received it and were going to start working on it. Over a week later they called me at 9am asking for the password to enter the computer so they can figure out the issue. I freaked. I asked them why they have had my computer for over a week and just that day was going to look at it? The only thing she said was I don’t know there is nothing in the notes but they are working on it now thank you for your patience have a nice day. (Hackers)At around 4pm I got a notification from Facebook telling me someone was trying to enter my Facebook with the wrong password multiple times from Fort Worth, Texas. The only thing that came to my head was the laptop we sent to be repaired, so I called like I didn’t know nothing and asked what location my computer was at. The first customer service person said “hold on one moment while I research it. Pause, pause, pause… “Mam, it’s in Fort Worth Texas’’. BINGO! I said calmly now I need to speak with your manager. She transferred me to the supervisor. I told the supervisor what was going on she made all kinds of excuses for why it could be happening. 1. No your laptop is not in Fort Worth, Texas 2. “Maybe Facebook sent a false message by mistake” WRONG! 3. “Well maybe it tried to turn on multiple times by itself. Wrong! 4. The tech couldn’t because we have a hi-tech internet blocking system that does not allow techs to get online. Wrong! 5. The tech has been in our company for 20 years he wouldn’t do that. Wrong again!
1.No first person confirmed it is in Fort Worth, Texas
2.Facebook would not send a false message saying its coming from an obvious location like where my laptop is at.
3.First my Facebook password is not stored. Second Facebook wouldn’t try a wrong password multiple times if not stored.
4.They are techs, can’t believe you are trying to tell me a tech can’t break the codes to get on the internet. I sent the laptop there for the reason that they can do things we can’t.
5.Does not matter how long someone has been working somewhere, doesn’t mean they are not corrupt. If not him someone else. Point is someone did.
I was transferred to the manager finally and she did the same thing , she put me on hold multiple times for 5 to 10 minutes each time, could not understand her because she mumbled most of the time. Had to hang up was getting nowhere with any of them to make a complaint with the local police. Now a complaint been recorded in case something else happens with my personal stuff.
I received the computer today along with the work order. First of all it says “shipped from: FORT WORTH, TEXAS”. Says out of warranty and the work done on it was just a reboot nothing else fixed and in a note at the bottom says” technician recommendations: CX SHOULD SEND OIN ADAPTER FOR EVALUATION”
In conclusion Samsung is horrible. Will never buy from them again