[Resolved]  Samsung Refrigerator — non cooling of refrigerator/ faulty freezer

Refrigerator — non cooling

It is to mention here that my attendant has purchased a refregerator of vediocon company from a dealer but unfortunately its cooling is pathetic it doesn't form the ice. Already she has complained many times but no action is been taken yet, her last complaint reference no. is Luco[protected] on 08/06/09. Please do the needful and take necessary action as soon as possible.

Refrigerator — Non Cooling

I had a complaint on 22.10.2009 about my fridge Confirmation Cod is 287df. I have not received any reply. I would like to further inform you that the person from whirlpool company had contacted me on 22nd Oct and informed that the gas of the refrigerator has leaked for the fifth time and they will inform me about the next course of action on 23rd by 1.00 P.M. Since I got no reply from them, I contacted Area Manager Mr. S.K. Singh on 24th October in the morning then whirlpool people contacted me on phone and informed me that there was some internal leakage in the fridge and it has to be changed but I will have to pay Rs.4000/- as depreciation. I would like to bring to your notice that I bought the firdge in March 2007 and the gas leaked from the fridge in August 2008 and since then it was not working properly and from August 2009, it has literally stopped working. Every 15 days I have to call the Whirlpool company and inform them that the fridge has stopped working. They repair it and it again stops working. On 30th September they took the fridge to workshop and kept there for one week and gave me back on 7th October and again in 15 days it has stopped working. Lot of my eatables and milk has been spoiled. I have to keep them calling again and again which is a great mental tension. And now they are asking for Rs. 4000/- as depreciation for changing the fridge. What is the assurance if I pay Rs.4000/- as demanded by them and again I will not face same kind of problem and what about my suffering. They kept the fridge in workshop for one week and could not find the fault and after 15 days when it again stopped working they are saying that there are some internal leakage. Also they have damaged the fridge from inside and outside when the fridge was with them at the workshop about which I had informed them on the same day when the fridge was delivered at my home. Kindly help me in solving this problem.

Refrigerator — NON Cooling

I given a complaint to LG customer care on 29.03.10 at 8 Am regarding non cooling of refregirator, the request ID is C[protected], I was told that within 24 hours they would call or attend to the problem, but till now I have not received any communication from your side. Please let me know the present status of the complaint.

Dear Customer,

We Thank you for your feedback.

We wish to contact you in regards with the above complaint, however, we are unable to do so in absence of your contact details.

Kindly email us a suitable date, time and phone number for us to call you on p.[protected]@samsung.com.

Regards,
Samsung Customer Service Team.