[Resolved]  Samsung Washing Machine — Non adherence to warranty terms

i have booked one washing machine WA82tal on 30.12.2007 during festival offer - the dealer informed that machine will be delivered in 2 days time (dealer ASHA VISION, Kodambakkam, Chennai) We have sentiments to buy new things in a new year. But till date i.e. 09.01.2008 washing machine not delivered - on enquiry with your company it will take still more time - duration not known - because it is in the manufacturing process. My question whether company wont keep sufficient stocks to meet demand - dont you pre plan demand - our purpose is defeated by SAMSUNG - Four years back I had a similar experience with Whirlpoor (referigerator) - I stopped buying / recommending Whirlpool to my friends / relatives.
Now if i go for changing the model / brand - festival offer is over - i am deprived of discounts - my sentiment was defeated.
Kindly let me know when I will get my washing machine - exact date please.

i chandra prakash - mobile [protected]

Hi am aravind from chennai. we bought a 1.5 ton Split A/C from mookambigai stores, poonamallie, Chennai last Thursday(17-Apr-08).
We have been waiting for the installaion for more than a week. finally the seller has arranged us the samsung installation dealer MR.Gopi (Phone No:[protected]). he made us wait 4 four days and rotate us here and there for one simple installation. We kept on looking, finally fed up and he arranged a mechanic. the A/c installation mechanic (name unknown and ph no:[protected]) on thursday(24-Apr-08). we actually asked him not to cheat us and if he cannot able to make it up by the time he said then to please inform us. but the mechanic scold us that if we urge him he will delay it further and will not work on our A/C. i got fed up and called back the installation dealer gopi(Phone No:[protected]).
But the response is further idiotic. Gopi replied us that if that if the mechanic is not interested then he asked us to arrange our own installer.

We shocked and called back our seller. But the Seller has no idea about what to do. finally we came to a conclusion not to use Samsung A/c and we have now asked our seller to replace it with some other Company A/c.

Due to poor customer handling we regret to use Samsung products anymore and we fed up with the service rendered.



Regards,
ARAVINDGAJESH [protected]

Samsung Washing Machine — non adherence of warranty

I have purcahse a washing machine in April 204 with 2+3 years warranty. Now after some complaints, I contracted the service station, they asked service charges of Rs.225.00. As per procedure, during warranty no service charges should be charged from the customers.

My semi automatic SAMSUNG Washing Machine's drier is not working. send a authorised mechanic to the following address.

M.V.S. SARMA,
H.No. 12-853,
Behind Venkateswara Swamy Temple,
Samatha Nagar,
Kurnool Road,
ONGOLE, A.P
Prakasam Dist.
Ph.[protected]

i have purchased a new model of samsung from vasanth & co -purasaiwakkam branch. I asked him to deliver on amavasi day as it was asupicious day. The van came exactly at raghu kalam inauspcious time .One single person from vasanth & co came he carried a ac machine when we said it is not machime he dropped it down arrogantly. he is suppose to carry the machine with two persons as the machine cover mentions .Your are not suppose to uplift and carry on shoulders .Vasant & co person did the same way which he is not supposed to do. we did not open the cover.Next day demo person came and when he opened he found the inside lid has come out which is supposed to be inside and said taht he will repair it it is not a problem, but we strongly refused .IT is a delviery mistake. We called Vasanth & co -puraisaiswakkam who intilaly told us any problem we can contact us refused to speak properly and told us we have contact only samsung office.Arrogant behaviour on the part of dealer.But the samsung office person were kind enough told us replacement will take us some days . We told them we will wait and get a new one .But many phone calls on our side. in the meantime lot of tension at home.And then we got a new one.
I request the office people that please have a control over the dealers we bought form vasanth & co because of good price no doubt it but delivery is very poor we had a delviery charges also, if they told us we would have arranged for delivery. Please have control over the dealers because they spoil the company name brand as lots of money is spent on advertising . The product looks good with features but if such delivery and service is poor it will not serve the purpose.

Service centre Of samsung at Gorakhpur is terrible with totally noncompetent staff and service engineers.The company should look into the matter at the earliest.Also the people at the toll free number provided do not respond to the complaint --no.[protected].Totally disappointing experience.

Samsung Washing Machine — non delivery of washing machine

Sir / madam

This is regarding my Sumsung Wasshing Mashine.We had delivered our samsung washing machine model no WA80TGGEC/XTL on 23.08.2011 for service repairs to MOndal Electronics,Kolkata.but till this date ( 27.10.11) we have not received that it.Reapeted calls to the service centre fell in deaf ears stating that non availability of rickshaw for transport of washing machine.It is ridiculous that such a lame excuse is beinh given everytime that we call up .pls note this excuse is being given by mr Rajeev,MR Kishalay manna and MS Pinki all employes of the same store.
Sir it is really ridiculous that customers are been harassed in these ways my samsung service centres.
it tells a lot about the way a company like samsung works.