Samsung Wave 2 — Touch Not working | |||
Hi All, I am Rakesh CK. I purchased Samsung Wave 2, a month back. Couple of weeks back, the cell phone stopped responding to touch intermittendly. Soon I could notice that the Keys are also non functional. I consulted the Customer service center near Vytilla and was first informed that it was an issue with the software downloads from samsung apps and they would need to re-install the OS. I was asked to come by evening. When I reach there, I was informed that its a problem with the "board" and would be ready by Friday. I reached there by friday evening, just to know that there would be further delay. They gave a new delivery date as Monday (today). Still I don't have any updates regarding the same. It is frustrating, to say the least. I guess there should be some way that the faulty equipment be replaced. This response from Samsung Customer service make me regret the fact that I have bought few other samsung devices, including Laptop, television etc. You can call me at [protected] regards, Rakesh Was this information helpful? | |||
 7 Comments | |||
Comments
ya samsung waveII also gving prblm to me also i purchsd in april n nw my fon hangs n touch prblm n da custnr centr ppl say dat da display prblm bt den i askd wht abt hanging prblm den dey wer nt havin ne answer means w spnd sixtn thousnd rups fr such fon ??? i wnt to knw wht is da procedure to replace n get new handset othrwise i m going to file complent against you dr. amit k[protected]
I have submitted my handset to the service centre four times in last 15 days regarding touch problem but each time they made a fool o[censored]s by making different stories , '
Eg - sir your card need to be changed , the part will come from the company after 5 days .... after one week they will return the handset by implementing new operating system , makes the customer stupid that the part is changed ,,,
first excuse -- Sir aap ka memory card kharab hai , i took it off same problem arise
second excuse --- sir your firmware is corrupted . Changed the OS same problem arise ,
third excuse --- Sir aap ka touch change kar to diya tha ....... lakin kya company itni ache hai ki naya touch k saath mera purana safe guard laga kar diya
fourth excuse ---- sir aap ka set ander service rha hai ...... touch ki problem may OS change ho rha tha ....
Are we stupid .................................. shame on samsung service centre ....................
Ab sabko yahi kehta hu KOI SA BHI SET LO SAMSUNG MAT LO ,,,,,,, i am sorry to say that ................................
Eg - sir your card need to be changed , the part will come from the company after 5 days .... after one week they will return the handset by implementing new operating system , makes the customer stupid that the part is changed ,,,
first excuse -- Sir aap ka memory card kharab hai , i took it off same problem arise
second excuse --- sir your firmware is corrupted . Changed the OS same problem arise ,
third excuse --- Sir aap ka touch change kar to diya tha ....... lakin kya company itni ache hai ki naya touch k saath mera purana safe guard laga kar diya
fourth excuse ---- sir aap ka set ander service rha hai ...... touch ki problem may OS change ho rha tha ....
Are we stupid .................................. shame on samsung service centre ....................
Ab sabko yahi kehta hu KOI SA BHI SET LO SAMSUNG MAT LO ,,,,,,, i am sorry to say that ................................
Dear Customer,
Thank you for becoming a patron of Samsung product and writing to us
We sincerely regret the inconvenience caused to you. With reference to your query, kindly provide us your address details along with contact numbers so that we may forward your complaint to our department concerned.
Thanking and assuring you for best services always.
customer Satisfaction
Singh.[protected]@partner.samsung.com
Thank you for becoming a patron of Samsung product and writing to us
We sincerely regret the inconvenience caused to you. With reference to your query, kindly provide us your address details along with contact numbers so that we may forward your complaint to our department concerned.
Thanking and assuring you for best services always.
customer Satisfaction
Singh.[protected]@partner.samsung.com
i am not satisfied with samsung wave 2, i`m facing touch problem, right half of my touch screen is not working, its just 1yr 1 month phone . out of warranty and they r asking me to pay 6000, there is no warranty extension even though i want to pay .. iam really not satisfied with samsung smart phones
srinivas reddy . seenu.[protected]@gmail.com
srinivas reddy . seenu.[protected]@gmail.com
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Thanks for the response. Today, I went to the Samsung service center, just to find that nothing has changed. I had to wait for couple of hours for them to get me my cell, with a new "board". In a minute, i could find that the issue isn't fixed. Now, I am being told that its an issue with the display. I am not a satisfied customer anymore. I regret choosing Samsung.
regards,
Rakesh