[Resolved] Samsung Wave Ii Gt - S8530 — Touch screen and Software on working | |||
I had purchased samsung GT- S8530 wave II S.No. R5YZC98605A on 5.01.2011 from Sangeetha Mobiles, for Rs18,400, after days of its purchase the mobile was getting switched off by itself and was also getting heated.When i asked the dealer they convinced telling that getting heated is common when applications are open. After 1yr the touch screen and the software got spoiled and I could not operate it. I got it repaired by samsung service center, mangalore and paid rs4,426 for same on 28.03.2012, and since two days again the same problem has occurred. Can you please help me out in what should I do further? I don't want to spend extra money to it. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 4 Comments | |||
Comments
Dear Consumer
I purchased SAMSUNG S8530 WAVE 2 (MODEL: GT-S8530) (S/N: RV7B886533L) (IMEI: 358888/04/003283/7) from Ganpati Mobile, G-17-18, Ground Floor, Sri Ram Tower, 13 Ashok Marg Lucknow, UP. on 18-Sep-2011.
I am well aware about the technology and its usage. I am also a very brand conscious and brand loyal person. I am using SAMSUNG Split AC, Washing machine, LCD and 2 more Samsung mobile. I am facing problem in my AC as well but, that ok its technology and it may fail but my latest mobile have driven me crazy and I have asked myself not to go for Samsung in my whole life again.
I am working as a Quality Analyst and looks for Customer Relations also in Mahindra Holidays & Resorts India ltd. and from now onwards I am not gonna recommend SAMSUNG to any of my clients, customer or staff.
My Samsung got first error on 5-May-12 (7 month after purchase) when it showed automatically charging issue. I took it to the nearest SAMSUNG Authorized Service Station (Mobile Dot Com, 111, Sriram Tower, 13 Ashok Marg, Lucknow.) where they replaced the Charging Jack and some IC and charged 900 Rs/-. They also upgraded my software to BADA 2.0 or something which they said that its a recommendation from company I must do it. My headphone (hands free) automatically stopped working which they refused to change and i purchase it again in some 1000 bugs.
Now just after 1 month and 20 days I am again facing a problem that my LCD is not working and recognizing my touch. I touch somewhere and it touches somewhere else. I recognized multiple touch and it never ever works for hours and stood like dumb even when i restart the phone.
I have no other option then to straight go to the Consumer Court, "National Consumer Disputes Redressal Commission (NCDRC)" of India and launch a strict complain against this.
I have a client base of more than 1100 customers which I assure will never go for Samsung. I am sorry to use this hard word but I am fully, completely exhausted and dissatisfied with such a harresment by the company. We dont run to much of apps or do power computing as we are simple users and I take care of my phone by not at all taking it into water or moisture or humidity or never even let it fall then why a loyal customer like me is treated.
Please be aware before taking or buying Samsung products.
Regards
Shah A. Rahman
shahataur.[protected]@gmail.com
I purchased SAMSUNG S8530 WAVE 2 (MODEL: GT-S8530) (S/N: RV7B886533L) (IMEI: 358888/04/003283/7) from Ganpati Mobile, G-17-18, Ground Floor, Sri Ram Tower, 13 Ashok Marg Lucknow, UP. on 18-Sep-2011.
I am well aware about the technology and its usage. I am also a very brand conscious and brand loyal person. I am using SAMSUNG Split AC, Washing machine, LCD and 2 more Samsung mobile. I am facing problem in my AC as well but, that ok its technology and it may fail but my latest mobile have driven me crazy and I have asked myself not to go for Samsung in my whole life again.
I am working as a Quality Analyst and looks for Customer Relations also in Mahindra Holidays & Resorts India ltd. and from now onwards I am not gonna recommend SAMSUNG to any of my clients, customer or staff.
My Samsung got first error on 5-May-12 (7 month after purchase) when it showed automatically charging issue. I took it to the nearest SAMSUNG Authorized Service Station (Mobile Dot Com, 111, Sriram Tower, 13 Ashok Marg, Lucknow.) where they replaced the Charging Jack and some IC and charged 900 Rs/-. They also upgraded my software to BADA 2.0 or something which they said that its a recommendation from company I must do it. My headphone (hands free) automatically stopped working which they refused to change and i purchase it again in some 1000 bugs.
Now just after 1 month and 20 days I am again facing a problem that my LCD is not working and recognizing my touch. I touch somewhere and it touches somewhere else. I recognized multiple touch and it never ever works for hours and stood like dumb even when i restart the phone.
I have no other option then to straight go to the Consumer Court, "National Consumer Disputes Redressal Commission (NCDRC)" of India and launch a strict complain against this.
I have a client base of more than 1100 customers which I assure will never go for Samsung. I am sorry to use this hard word but I am fully, completely exhausted and dissatisfied with such a harresment by the company. We dont run to much of apps or do power computing as we are simple users and I take care of my phone by not at all taking it into water or moisture or humidity or never even let it fall then why a loyal customer like me is treated.
Please be aware before taking or buying Samsung products.
Regards
Shah A. Rahman
shahataur.[protected]@gmail.com
i agreee
i agree
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