[Resolved]  Samsung Window Air Conditioner — compressor problem

Samsung Window Air Conditioner — NO PROPER AFTER SALES SERVICE WAS GIVEN

I have purchased a window A/C from kohinoor electronics thane on 15th april 2005, the machine was maintained under 1 year worranty by company.The machine stops giving cooling in may 2008, the complaint was lodged immidiately, the service man has told to get it washed, and he has washed the machine, and charged Rs. 450. But we have observed within 2/3 hours that still machine is not giving proper cooling, Again we have called him this time he has told that you have to charge the gas, we have get it done and spend rs 2200 for the gas. still the machine does not give cooling, again i have lodge the complaint, this time the service man has told me that transformer, and temparature sansor has to change, we have change it, again he has charged us rs 890. still the machine has not given proper cooling again we have lodge the complaint, this time service man has told that the compressor was not working, and we have to change the compressor which is under worranty and for this you have to pay only Rs. 1800 for gas charging. He has taken away our a/c machine on 29/7/2008, till 31/7/08 no bady has replayed me. hence i have personally contacted the service station Krish electronics, and i was shocked that the service incharge has advoice me that you have to change the condencer coil unit front and back as it was rusty and may give problame in future and your machine will become as well as new, as we have change the all parts for which the estimated cost is Rs. 5000 to 6000. + the expenxes we have done are rs 3540 . this is unfair

The company Samsung is not keeping the proper trained and well knolegeable techical staff, and hence the custmer was un nacerry harrased to change the unwanted parts by making wrong expences and eventhough not satisfing with the product's results in this case cooling of a/c

It means that proper prediction / dignocis of the problem was not done by the proper educated and well trained techician or service engineer and hence done by try and error method by changing the parts they have change all parts un nacessary insteade of changing the main part that is the compressor.which is a trouble giving part. and again advicing me to change the remaining part's which are not giving any trouble right now. and compelling me to do the expenxes of Rs. 500 to 6000 + the amount we have already spend is 3540 it means i have to spend about 10000 rupees for geting service and i have to spend my 4 months and still i am not getting the results, my machine is with samsung service provider.

Can you guide me what can i do or who will lookafter my complaint, all this story was emailed to Service.[protected]@samsung.com on 19/7/2008 and on 31/7/2008but still today i have not received any replay from samsung custamer cair

Samsung Window A/C — Compressor Not Working

Sir, I belong to kanpur city in U.P., i have purchased a samsung window (Model No. AWT18Q1HDAD) on 16-07-04, and i have repaired this 2 times in company sertvice centre (Sri Nath Refrigeration Corporation, Benajhabar Road Swaroop Nagar Kanpur) at kanpur due to the problem of compressor.Recently it is repared at service centre 2 months ago(6/6/08).I have paid Rs 1783.00 for this, But It's compressor is still not working properly, although the compressor of my AC is still in Guarantee period, please take some action for this problem.
Some Details are As follows

Reciept No. Of Bill 472

Call/wc No. [protected]

Model No. AWT18Q1HDAD/XTL

Set Serial No. A017PZBX200599N

Samsung Window Air Conditioner — AC PROBLEM

I bought the AC in May 2008 from Saravana Stores Tambaram.Within a week after purchase it developed problem and Compresser was rectified/replaced. Again on 12/03/09 I called them for general check up and found that the some coils are to be changed and unit is likely tobe taken for service. Basis question is within the guranteee period these type of problems can be rectified freely. But the reoccurance of the problem is likely and the cost of repair may surpass the cost of AC itsefl in a span of 3 yeras. There fore I requuset you to replace the unit with a new one in a pakka working condition.Or given me in writing a service warranty of atlest 5 years like compressor warranty immediately.

Thanks
S.Ramasamy

Samsung Window Air Conditioner — defect in manufacturing

i had bought a new 1.5 ton air conditioner on 23/5/09 but on 11/06/09 it stopped working i registered a compainlaint but the company took 6 days to attend to my complaint they told me that the compressor is not working, they dont have any concern about my air conditioner they are not giving any kind of response it has been 20 days now.they sell 3rd class proudcts never buy ac from samsung company the service of this company is worst.

Samsung — Window Air Conditioner

I have several Window air conditioner units and they are all from SAMSUNG. 24.000 BTU

everything went well until 4 days before the warranty for the compressor unit expired and this was on Friday night and I called next day the Company who gives me the maintance and cleaning on the units but since it was a week end they showed up the following Monday.
they took the unit to their shop to check what is wrong with it and the same day they called me and told me that the compressor would not start This was the day the warranty had expired since they have no office in Maracaibo -Venezuela I had to call next day to their International service dept. in Panama
and I explained the situation and since I had not called on Saturday their was no warranty any more. that means because of 48 hours.
I can not believe that there are such short minded Persons working in Samsung and to give you such an answer.
I ask every one to stay away from any item made by SAMSUNG since there are other companies and there is competition .
Now I have to spend the same amount of money I had paid when I bought the unit and I prefer to Buy Lg, Toshiba , Carrier, Panasonic etc then buying 1 single Nail from Samsung.

Again Dont buy anything From SAMSUNG

Samsung — defective air conditioner

good evenig
i had purchased an air conditioner on 7 apr 2010.within 2 months it started giving a lot of troubles.after repeated complaints the company replaced the compressor.still the air conditoner did not cool the room.
after almost 11 months of repeated compaining about the air conditoner the company has not done anything about it.
it seems the company is trying to buy time and move out of the warranty period which finishes on 7 april 2011
i would request if somebody can help in bringing the company to task.
thank you
rohit malhotra

Samsung Window Air Conditioner — requesting for serving since 26th March, 2011

i purchased an window air conditioner on 10th April 2010. i made a request on 26th march, 2011 for first free service of the A.C. and since then i called their customer care more than 20 times but no response has been received by me from samsung. they are mentally harassing me.

my contact no. is - [protected]

Samsung Window Air Conditioner — NOT PERFORMING WELL NOISE & COOLING

THE SAMSUNG WINDOW AIR CONDITIONER: PERFORMENCE AND SERVICE ( AS STATED AT THE TIME OF SALES 3 YRS FREE SERVICE YEARLY )

HUGE NOISE AT THE TIME OF NO AND OFF

COOLING IS NOT SO, GOOD]