[Resolved]  ShopClues — Product not delivered

Hi,

I ordered a pen drive from shopclues.com on march 25th with order ID #996579. I got a mail on March 27th that my order is shipped and will get the pen drive in 3-5 days. Till now i have not got anything. I contacted the courier service(First flight courier), they said the parcel is missing and will report the same to the sender. I tried contacting shopclues site to apply for a refund. But they are not responding to my emails and call. I want to cancel the order and refund the money. Someone please help on this.

thanks,
sabarish.

Dear Customer,

As per our telephonic conversation, your order is refunded and we apologize for the inconvenience caused. We'll make sure that it never happens again, neither with you nor with anyone else.

Thank You for your feedback,

ShopClues Support

Dear Sabarish,

We tried contacting you, but couldn't connect, Please check your registered email ID for communication regarding the order. Our investigation shows that your order is delivered to you, kindly revert to our mail. We'll make sure that it never happens again, neither with you nor with anyone else.

Thank You for your feedback,

ShopClues Support

Dear Sabarish,

Please check your registered email and revert to us with your feedback.

Thanks,
ShopClues Support

i've ordered a pendrive 12 days before in shopclues.com(Order # 1386781), it should be delivered before a week itself. it wasn't delivered yet.
i tried calling support many time, they told me to "wait for 24 hours, your product should be delivered, as it is shipped".
Yesterday they told me that your product has not been shipped, please wait for another 2-3 days. if it not shipped before why they are asking me to wait everytime i cal them. i really frustrated with their service, this is the worst online shopping website i've ever seen.

Hi Santosh,

We are sorry for the delay in fulfilling your order, We have directed a care member to stay in touch with you with the latest updates.

At Your Service:
Team ShopClues

ORDER WAS GIVEN ON 17 AUG 2012
Order NO : 1462369

TILL 07 SEP 2012 not received my SAMSUNG GALAXY MOBILE
COURIER NO GIVEN BY THEM - (tracking #[protected]) by Blue Dart

21 days but no got any reply .

CUSTOMER CARE IS NOT PICKING PHONE AND COMPUTERIZED VOICE IS COMING AND THEN AUTO CUT-OFF.

Dear Customer,


We apologize for the inconvenience caused to you. We are working with our courier partners for investigating the delayed shipment of orders. You will be soon informed regarding the updates. Kindly accept all our apologies and we will also make sure that it never happens with any of our customers.


Regards,
ShopClues Support

Dear Vanaja,


We have started working on your case and investigating the same from our end. We tried calling you on your registered number but your phone could not be connected. We will get back to you with a positive reply either on your registered mail address or through a call. Kindly accept all our apologies for the inconvenience that caused to you. However, we also make sure that such inconvenience should not bother anyone in future. Your patience during this is appreciated.


Regards,
ShopClues Support

Hi

I ordered a hair colour, on shopclues.com for home delivery on 27th feb. I paid the aount of 448/- rs also via netbanking. Today is 13th march, and the product is still not delivered. I am trying to call the call centre, for past half an hr, i am on hold.

Please help.

Order no.is 2606176

Rekha Badal
ph- [protected]

Dear Rekha,

This is to inform you that your order[protected] has been cancelled due to unavailability of the product at respective merchant. Thus, the refund will be completed within 10-15 working days from the date when it is initiated. The same has been informed to you via mail.


Regards,
ShopClues Support!

Hi,

I have ordered a DSLR Nikon 5100 KIT on 18th April, 2013. I still haven't received my product.

My order no is 3182580

Initially the merchant had shipped the product using Blue Dart courier and it was returned back to the merchant saying that blue dart will not ship the order.

The merchant again has reshipped it using Blue Dart again.

Now i can't even tract the tracking no provided in Blue Dart. The tracking number for this shipment is [protected]

I have called the customer service several times, but they are not updating me anything. My complain Id was 234123

I don't need the product anymore. Please return back the complete amount 31, 000 to my HDFC card account immediately.

Cheating! Cheating! Cheating! by shopclues
Dr Morepen BP 07 Basic BP Monitor
Order Number - 3770985
Order Date - 25 May 2013, 10:54 PM
Status - Order on Hold - Procurement Delay.
It is almost one month since i placed the order..Till today i did not get the product, when i contacted customer care they are ignoring to understand my problem and saying that they don't know, it is not their department and they can't transfer the call ans saying that your order got cancelled and you will not get the product.. I don't know what the customer care is doing..they pick up our phone only after keeping us on hold for about 20mins and they give us most irritating answers without listening to our requirements.. worst customer support.. for the first time i purchased a product from this site for more than 1000Rupees is really annoying me. where is my money and satisfaction? More than my money, i need my product.. somebody please help me on this..

Thanks,
Partha Reddy

This complaint is regarding order no. 4991087. I ordered a Philips MP3 Player( Black) from your website on 9th of July but it's 15th of July and I have not recieved any confirmation regarding shipment of the order. I tried to contact you guys through twitter, customer care number and e-mails but no response from your side. I spent around 100 bucks in calling you guys but couldn't reach you customer care executive.

What am I supposed to do now...? And after reading these negative reviews I fear that my order will be either cancelled or will be delivered after a month or so.

I expect a reply here atleast.

ShopClues — Delivered to wrong address

i ordered a mens belt in shopclues, Order number: 7786937, Order Date: 20 Oct 2013, , but in 27th oct mailed that the order shipped. in bloudart tracked recieved person name mukhesh kumar ranjan, i dont know this person.pls help to recover this order.

Hello,

I have ordered mobile phone through shopclues.com on 25th nov. But till date i haven't received my mobile.I am following about product from 28th nov as i am not able to track the courier, but till date they are not providing any status.

Even when i ask to refund the money they are not giving any tentative date.
Order No - 8862841

Madan

ShopClues — bad quality

I have purchased lunch box set, rupees290.this is very much bed quality.I have complaint with 1 month but wasteg of time because shop clues is cheeter because I have received unbranded product with out any brand name on any product in the package.so i want return this product.please help me.

I have ordered a product from Shopclues on 2 Nov 2014 but till date I have not received the product. I have raised a complain regarding the same in customer care of Shopclues but every time they re saying we are working on it. And on the website it is showing the product is delivered to customer and I have not received the product.

The order shows shipped in my account. However, I want to know the courier and the tracking number of the shipment which is not updated on your website. When I call the customer care, it rings and gets disconnected. Its been 10 days that I made the payment and I want to know where my product is.

Shopclues.com — not received my order yet!!

I haven't received my order i.e mascara heels yet as it was ordered on 1st of April. And on site it is mentioned that it will be delivered within 7 to 8 business days..and even not got email or message regarding this!!