[Resolved]  Sify Broadband — Never get proper connection

hello,
i m using sifybroad band connection since 3 months and the services which they provide is not up to the mark. I m fed up of their services, and on complaining also no single action is taken from their side, in a month I hav 2 call the service provider several times our half of the money is wasted on calls which I make them then too they r unmoved.
though I provide the payment on time then 2 after every 10 days they show our account expired. what is all this.besides that their behaviour is more painful 2 us. last year also just becoz of their ill behavior i disconnected sifybroad band connection but only on their assurance again i agree to connect sifybroad band but even now they couldnt provide proper services.
AND I REQUEST U PLEASE DO TAKE SERIOUS ACTION AGAINST THEM.

I REQUEST EVERY INTERNET USERS NEVER TO USE A.P. INTERNET (BUSINESS ASSOCIATES) SIFYBROAD BAND.
OWNER MR.A.C.SRIVASTAVA
CONTACT HIM AT-[protected]
3/3 AMINABAD ROAD, GANESH GANJ,
LUCKNOW.

i m an advocate facing too much problems...
contact me on-[protected]
158/48, GANGA PRASAD ROAD, OPP. AMINABAD INTER COLLEGE, MOLVIGANJ LUCKNOW.

The problem with Sify is that they provide last mile connectivity to end user through Business Associates (BSA)who are not tech savvy but just some banias. These BSAs get Sify via a wired line from the local Sify's city office or franchise. The method of distribution is via a single line starting from these ma-do-chod BSA's office tied around street lamps splitting along the way as subscribers join. If there is a problem for one subscriber there techs work on the distributor from where the connection is coming thereby disrupting service to all subscribers down the line. This implies that the nearer you are to the ma-do-chod BSA's office the lesser the chances of disruption of service. Sify is only concerned about getting its tariffs, which is collected by these BSA's who also charge Rs. 100/month/subscriber for (no) maintenance. This is the way Sify works all over India.

I not think that Sify's wireless connectivity will be any better. This will again be routed through these very ma-da-chod BSAs who will provide last mile connectivity via wireless rather than wired. Disgruntled past subscribers of respective BSAs have been cutting the wired connection at many places thereby increasing the downtime. How these bania BSAs are going to provide wireless broadband remains to be seen. Sify does not want to involve itself directly with subscribers in terms of tariff collection. Their online collection via credit card will not help get continued service unless one pays the monthly charge of Rs. 100 to their BSA rascals.

The situation is the same with other private broadband service providers like AirTel, Tata Indicom (whose BSA are known for their profanity skills), and dying Reliance (dis) Communications.

Read all about it at http://deshikhabar.blogspot.com/

Sir,

I am Rajesh Kumar Sharma, Lucknow
I am Sify Broadband Customer, My User ID is: rajeshkumar_an

I bought your connection on dated[protected]
From that day the problem was request time out occur
That problem occur every day
That problem solve after 24 hour/ more than 24 hours
After solving that problem, repeat that problem i.e. request time out
I have already many complain registered to customer care Lucknow
Your company gives me 7 day compensation pack on dated 2 Feb 2008
On dated 17 Feb, 2008 connection not working properly
from dated 17 feb, 2008 to 23 feb, 2008 I can't use connection .
Now on dated 24 Feb, 2008 connection now working for 2 days
On dated 26 Feb, connation was stopped
Mr.Umesh was hold the device and give to Apex network, indira nagar office
On dated 4 March, 2008 device was establish in my home and provide connection
That connection was for 13 days
On dated 18 march, connection stop by local franchisee and said to me that if you renew your account than I provide your service otherwise
I not give you connection
But my connection validity was expired on 23 March, 2008
That I am say to Mr. Pawan Singh but connection was stop

On dated 2 April, 2008 I am renew my account
But in my login detail my account is access by another person's IP address
My account is access by another person in month Feb, March also but I am not know because
I am not having details of login
When I complain to customer care for giving me details of login details then company provide me login details

Then saw in login detail that my account was login by another IP in different dates

Now device was hold by Umesh o dated 3 April, 2008

And say to me from Pawan Singh device is damage & if you want to continue connection then you pay new device amount

Than I am say that one time charge the amount of device further why I am charge amount of device?

I want to know about name & Address of IP, which are login my account without my permission

That request was already ask to customer care & Pawan Singh but no anybody provide me name & address of different IP user

This IPs is: 1. 10.42.55.3
2. 10.42.55.4
3. 10.42.55.200

Now once again I request to you that please give me details of above mention IP & solve my problem.
Due to this problem of connection I can’t complete my project work.
Sify & Mr. Pawan Singh is responsible for that .

Yours
Rajesh Kumar Sharma
User ID : rajeshkumar_an
Mobile no. : [protected]

Sir,

I am Rajesh Kumar Sharma, Lucknow
I am Sify Broadband Customer, My User ID is: rajeshkumar_an

I bought your connection on dated[protected]
From that day the problem was request time out occur
That problem occur every day
That problem solve after 24 hour/ more than 24 hours
After solving that problem, repeat that problem i.e. request time out
I have already many complain registered to customer care Lucknow
Your company gives me 7 day compensation pack on dated 2 Feb 2008
On dated 17 Feb, 2008 connection not working properly
from dated 17 feb, 2008 to 23 feb, 2008 I can't use connection .
Now on dated 24 Feb, 2008 connection now working for 2 days
On dated 26 Feb, connation was stopped
Mr.Umesh was hold the device and give to Apex network, indira nagar office
On dated 4 March, 2008 device was establish in my home and provide connection
That connection was for 13 days
On dated 18 march, connection stop by local franchisee and said to me that if you renew your account than I provide your service otherwise
I not give you connection
But my connection validity was expired on 23 March, 2008
That I am say to Mr. Pawan Singh but connection was stop

On dated 2 April, 2008 I am renew my account
But in my login detail my account is access by another person's IP address
My account is access by another person in month Feb, March also but I am not know because
I am not having details of login
When I complain to customer care for giving me details of login details then company provide me login details

Then saw in login detail that my account was login by another IP in different dates

Now device was hold by Umesh o dated 3 April, 2008

And say to me from Pawan Singh device is damage & if you want to continue connection then you pay new device amount

Than I am say that one time charge the amount of device further why I am charge amount of device?

I want to know about name & Address of IP, which are login my account without my permission

That request was already ask to customer care & Pawan Singh but no anybody provide me name & address of different IP user

This IPs is: 1. 10.42.55.3
2. 10.42.55.4
3. 10.42.55.200

Now once again I request to you that please give me details of above mention IP & solve my problem.
Due to this problem of connection I can’t complete my project work.
Sify & Mr. Pawan Singh is responsible for that .

Yours
Rajesh Kumar Sharma
User ID : rajeshkumar_an
Mobile no. : [protected]