[Resolved] Snapdeal — delay in delivery

drashishnair

from Palghat, Kerala

Address:

Malappuram, Kerala

i had ordered an antivirus from snapdeal. the persent delivery status is address unlocatable while the address given by me is in perinthalmanna town. i havent been contacted even once by the courier people.

i called your customer care number. after waiting for 10 minutes my call was attended. i was told that the product will be delivered tomorrow and was given a number of courier people which i told then is wrong at the time itself. but the person insisted to call that number- the number did not exist.
i had talked to a customer care representative - sandeep.

such is their responsibility. from the words of the representative they dont have any responsibility towards the delivery of the order. i was asked to enquire about the courier and was given a wrong number by them. this is the second time i am facing the same problem from snapdeal

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Aug 13, 2020

Complaint marked as Resolved

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Comments

casualkatti

from Delhi, Delhi

i placed an order on[protected] and my order no. is [protected], which has still not been delivered to the recipient, i called them up and in reply Snapdeal people told me that the order will reach by tomorrow, now again the their is some problem at courier company's end.i am completely fed up with these people, now i want compensation from Snapdeal as my order is not delivered and it has hampered my genuinity and authencity in eyes of the recipient.

Jinal Gadhia

from Ahmedabad, Gujarat

I ordered a watch from snapdeal.com on 13th October 2014 and have not received the order yet ie. On 3rd November 2014. After calling multiple times I have got respond stating that the order is dispatched but stuck somewhere in process. I never got a firm respond or a mail stating that there is delay in delivery for some reason. Order was dispatched by blue dart delivery service but on their website tracking was showing network delay will impact on delivery from 16th October to 30th October. I was unable to cancel my order as snapdeal have no option to cancel if it is prepaid order. This was a gift for my sister whose birthday was on 16th October which she have not received yet. It was a very irresponsible and lame attitude towards customer. The delay can not exceed to an extend of almost a month. DISSAPOINTED. Need a response on this from SNAPDEAL and BLUEDART

Chandana Rabha

from Chennai, Tamil Nadu

Dear Snapdeal,
My micromax A114 Canvas 2.2 order no:[protected], which was scheduled to be delivered on 30th of October has not been delivered yet. No information about the product and the delivery date has been given. Even after sending 3 emails requesting for assistance has been sent no reply was received. When I tried to contact the helpline number no one picked up. I need information regarding my purchase immediately or there will be severe consequences.

Regards,
Chandana Rabha,
E410, housefed apts., Near Pibco, HDFC branch-Khanapara&amp;#039;
Guwahati-781022.
Ph no:[protected]
Email: [protected]@rediffmail.com

aaron3086

Hi,

I ordered following item, promised date was October 11, 2014. Till now I did not receive the product. I called Snap deal last week and told them to cancel the order. I did not receive any money back. Please help.

Details,
Product : Home Sparkle Black Mango Wood Rectangular Wall Rack
ORDER NO. : [protected]
Order Placed On :[protected]:00:10
Est. Shipping Date: Oct 14, 2014
Coast: Rs. 1410.