[Resolved] Snehanjali Retail Pvt. Ltd. — Delivery of Wrong product - Samsung Home Theatre | |||
On 18/12/2011, I booked a home theatre of Samsung from M/s Snehanjali Retail Pvt. Ltd. - Vasai. Since i wanted home theatre with wireless speakers, salesman advised me to go for model number HT D 550. i recieved delivery of the product on 22/12/2011 and after lot of followup, comapy referesentative visited my bunglow on 23/12/2011 for installation. When he opened the pack, he told my family that it is with wired speakers and not wireless. I refused to accpet the product as since begining I want wireless speakers only. Now, no one from Snehanjali or Samsung is giving me any commitment on date / time when the product will be repleaced. My money is blocked since 18/12/2011 and I am feeling cheated. Vijay A. Shirke +91 [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 1 Comment | |||
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+91 25 0240 1743
+91 22 4290 4090
Shop No:1/2, Jai Heritage, Manikpur Road, Vasai West, Thane, Maharashtra, India - 40120
Thank you for becoming a patron of Samsung product.
We sincerely regret the inconvenience caused to you. We have forwarded your concern to our department. Our service specialist would get in touch with you shortly.
We appreciate your patience and request you to bear with us till then.
Thanking and assuring you for best services always.
Customer Satisfaction Team
akhilesh.[protected]@partner.samsung.com