[Resolved]  Standard Chartered — misrepresentation by bank

22.08.09
To,

The Manager,
Standard Chartered Bank,
Credit Card Division,
Ist Floor, Express Building,
9-10, Bahadur Shah Zafar Marg,
New Delhi-110002

Sub : Reversal of TATA AIG Protection Policy Plan charges / cancellation of card no [protected] in the name of M TEWARI

Dear Sir/ Ma'am,


I was having Stantand Shartered Card since last 10 years and I am also very regular in making payments against purchases made through card .


In the month of Oct 08 one Executive by the name of Miss Neha (phone no[protected] called me over my mobile and tried to sell me the TATA AIG Protection Policy Plan, which she said is only Rs 500 for the whole life. Though I tried to tell her that I am not interested but she insisted over and over again. She pushed me the insurance policy which I never wanted and was never interested.

After two months (during which I got no statement of account) I got a billing of R6500/- for purchase of TATA AIG Protection Policy Plan .I immediately contacted the bank on dates 19.01.09, 01.01.09, 12.01.09. 16.02.09, 28.02.09 & 05.03.09 and requested for cancellation of the policy and 100 % reversal and the statement of account to show 0 balance as outstanding.

The same has not been done till date despite my repeated telling the helpline executives and also after talking to shop floor supervisors.

You may appreciate that I was told that only Rs 500/- will be charges towards the purchase of TATA AIG Protection Policy Plan where as I am now being wrongly billed Rs11000/-

The same amounts to commitment of falsehood and misrepresentation by bank executive for which I am not responsible.

Kindly revoke the charges and also cancel my card with immediate effect and give me a statement showing nil outstanding..


M.TEWARI
C-227, PO Vidyutnagar
Dist. Gautam Budh Nagar
Pin 201008.
[protected]