[Resolved]  Suvidhaa Infoserve Pvt Ltd. — Franchise not yet active

Sir,

We regret the delay inactivation of your account. We would like to state that your account has not been activated since the documentation was incorrect from your side and we did not receive the same for quite some time.

Further, you wanted to shift this application from your Dahisar address to Satara, for which too, your documents were incomplete.

Kindly write to us on [protected]@suvidhaa.net wherein we will organise for an engineer to install, and train you on the software.

We shall provide you with proper signage for your outlet soon

Thanking you and asuring you or our best services at all times.

Yours Truly
Team Suvidhaa

Dear Sir/Madam,

It is really surprising to see Team Suvidhaa passing the buck saying that documentation incomplete from my side. For your kind information I have submitted all the necessary documents needed for a franchisee.

If my documents were incomplete why was I not informed about the same. Neither did Suvidhaa called me to verify my information nor did anyone visited my place. I was misguided by your TSI Umesh (Dahisar Territory) to get an account here on my residential address and later transfer it to my Sangli address. It is your company's malpractices used to just lure customers and then use their money, without giving any services.

Even after three months of opening an franchisee account, I was not given the necessary training, hoardings which were part of the agreement. It was on my initiation I met your Operations head Mayuresh on 22 September, 2009. As per his suggestion I did send an email on 23 September, 2009 to him [protected]@suvidhaa.net and copied it to jayesh.[protected]@suvidhaa.net, [protected]@suvidhaa.net. Earlier I had sent a same reminder email on 18 September, 2009 to [protected]@suvidhaa.net, [protected]@suvidhaa.net. The email included my transfer address with an attached BSNL bill for address proof and all the details of the services I wasn't given. For eg;-

1) Change of address;

2) Allotment of new login ID;

3) Training by engineer on how to operate the software;

3) Registration in the IRCTC Dongle plan;

4) Delivery of backlit boards and flex boards as per the agreement.

As always I did not get any response from Suvidhaa. On October 7, 2009 I sent a reminder mail about your lapses to [protected]@suvidhaa.net, [protected]@suvidhaa.net; [protected]@suvidhaa.net; jayesh.[protected]@suvidhaa.net. I got the following response

Dear Sir,

This is with the reference to your trail mail, PLS find my reply:

Activation status: Active on 25th Sept. 2009.

Change of address: Concerned address change form was forwarded by us on your mail ID on same day.

Training issue: Yes, It's delay from us, which will be resolved shortly.
Sorry for the delay.

Registration in IRCTC Dongle Plan: Sorry it won't be possible as said scheme is already discontinued by us long back.

Delivery of Backlit board: It's in process. Will deliver shortly.

Till today (14 December, 2009) I am waiting for any initiation from your side. I was duped by your company and by all this process it is clear that the company has no CRM responsibilities. All I want now is my hard earned money back.

Nikit Sawant
[protected].

DEAR SIR,
DEEPAK COMMUNICATION, OLD ABADI, SRI GANGANAGAR(RAJASTHAN) BIKANER JONE AND MY ID 8414 (MY ID RJBKN[protected] ) FORGOT MY USER ID & PASSWORD PLEASE PROVIDE TO ME.

THANKS
WITH REG.
DEEPAK ARORA

DEAR SIR,
DEEPAK COMMUNICATION, OLD ABADI, SRI GANGANAGAR(RAJASTHAN) BIKANER JONE AND MY ID 8414 (MY ID RJBKN[protected] ) FORGOT MY USER ID & PASSWORD PLEASE PROVIDE TO ME.
MY REGD. MOBILE NO. [protected]
THANKS
WITH REG.
DEEPAK ARORA

DEAR SIR,
DEEPAK COMMUNICATION, OLD ABADI, SRI GANGANAGAR(RAJASTHAN) BIKANER JONE AND MY ID 8414 (MY ID RJBKN[protected] ) FORGOT MY USER ID & PASSWORD PLEASE PROVIDE TO ME.
MY REGD. MOBILE NO. [protected] BUT NOT WORK PROPRERLY NEW NO; [protected]
THANKS
WITH REG.
DEEPAK ARORA

DEAR SIR,
DEEPAK COMMUNICATION, OLD ABADI, SRI GANGANAGAR(RAJASTHAN) BIKANER JONE AND MY ID 8414 (MY ID RJBKN[protected] ) FORGOT MY USER ID & PASSWORD PLEASE PROVIDE TO ME.
MY REGD. MOBILE NO. [protected] BUT NOT WORK PROPRERLY NEW NO; [protected]
THANKS
WITH REG.
DEEPAK ARORA

Service is very very Poor and there is no response from there customer care.

sir,
i am dilip kumar. i use suvidaa from few days. i am unable to book railway tickets by suvidaa software. please give me seperate id and password for railway ticket booking online.



dilip kumar
ph-[protected]
email id: dilip.[protected]@gmail.com
[protected]@yahoo.com

i am unable to pay electricity bill of delhi.
when i open it's suvidhaa software, its written "YOU ARE NOT AUTHORISED TO THE PAYMENT FOR BSES RAJDHANI. PLEASE CONTACT ADMINISTRATOR".


please permit me for authority to pay bill online
Dilip kumar
ph-[protected]
email id: dilip.[protected]@gmail.com
[protected]@yahoo.com

Respected Sir/Madam

I tofique Quereshi from Queresh Enterprises (Old & New Car Agency)
franchise no. 13359 has missed the password provided by u Last year to
me.
So i kindly request u to pls resend me my old password or else send me
a new password.
I had also contacted ur customer care centre Ref. no. [protected] but
did not get any feedback for my complaint.
So pls mail me the password or else send through SMS, my contac no. is [protected]

Kindly do the needful as early as possible


Thanking You

Tofique Quereshi

dear sir, my name is kartik vyas, my suvidhaa id, 43340, is 25 days closed, i sand my kyc document many time but not acctive my id, so please acctive my id my cell no. [protected]