[Resolved]  Tata Broadband — Not refunding my Security deposit

Address:Ghaziabad, Uttar Pradesh

Dear Sir/Ma’am,

With reference to my request for disconnection of my Tata Broadband connection (login ID [protected]@vsnl.net & Account Number: ACC[protected] on 16th October 2011. For the same purpose your representatives came to my place on 11/11/2011 and have discarded the connection and took the Modem & POE Box. Also they have given to me ERN Number which is ERN. No. 35764.

Now as per your assurance, after taking the equipment you will process to refund my security deposit. I had made a payment of Rs. 2103 through Cheque which includes One Month Rental with service tax + Rs. 1000 Security Deposit.

Cheque Details are as follows:
Bank: ICICI Bank
Cheque Number: 577003
Date: 18/05/2099

Today I got the call from your side that there is no refund amount in my account which is totally not understandable. I request you to kindly advice the concern and take necessary steps.

Thanks,
Shekhar Mishra
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Aug 13, 2020
Complaint marked as Resolved 
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Dear Mr. Shekar,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We request you to kindly provide us your Tata Photon connection details, e-mail id or your alternate contact number which will assist us in doing the needful.

We assure you that we are committed to resolving the issue to your satisfaction.

Should you require any further assistance please mail us at Customer.[protected]@tatatel.co.in or you can call us on[protected].

Thanks and Regards,
Customer care
Tata Docomo.

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