[Resolved] Tata Docomo — Bill paid but still block the service and not accepting that they have received the payment | |||
Hi I am a Tata photon User. For Jan'2011 I have paid the bill but they are not accepting that they have received the payment. I have provided them with all the details along with the bank statement,still they are doing tantrums. I am highly dissatisfied and disappointed Please find the bank transaction details below: Debit card details: HDFC bank Card No: [protected] Acc No: [protected] date of payment: 4th feb 2011 Amount of payment: Rs. 627 Bank Transaction id :[protected]I have confirmed from the bank that this is only the transaction Id. Please check with them) Payment made through Tata Indicom website or bank website : Tata Indicom website Bank details; HDFC Bank Screenshot of bank statement is attached. Thanks & Regards Riti Verma Photon No: [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
Dear all
There have been many undue and unfair charges in my account no [protected] in the recent past.
Firstly, I had called phone banking to report loss of ATM card my pin did not work and the officer asked me for my ATM card number to reset the pin which was ridiculous then he asked me to visit the nearest branch. I was charged for 6 calls @ Rs. 50 per call in 10 mins for not helping me.
(a) I was never informed that such charges and applicable.
(b) My pin did not work on that call so you cannot charge me.
(c) It is not possible for anybody to reach a phone banking officer 6 times in 10 mins.
(d) Any would not call phone banking 6 times if he is told that they cannot help.
Secondly, I have been charged for AQB charges for the last 3 cycles which have not been reflected in my account balance and are deliberately hidden from me and there has been no communication about them whatsoever in 9 months. As a result, whatever money I deposit in this account disappears the very next day. Mine is a salary account in the first place and if it is been converted to a non salary account I have not been informed about the same. in my account I have not received you letter that you claim to have sent to all account holders informing them that from 1st of April AQB charges are going to be hidden. If any of these was communicated to me in a timely manner we would have taken care of things in a better manner long back. Now there is a hidden negative balance of Rs. 2300 which I cannot and do not wish to pay.
The last time I was charged AQB charges was in December 2005 when I was a bonafide employee of a company receiving regular salaries in that account and on top of that I had a balance of Rs. 22600 in my account. My charges were reversed and the person responsible, one Mr. Sameer Agrawal had to resign.
Thirdly, there was a negative balance of Rs. 259.43 in my account due to rent of my demat account being charged. I have tried to close that demat account 9 times in the last 6 months including today I was never informed even after depositing cash in the branch and walking out of it this morning that there is a charge of Rs. 60 for depositing cash. Such a charge is unfair as it defeats the most basic purpose of having a savings account. I was never whatsoever informed that these charges exist before or after they were levied to my account. Fortunately, I happened to visit another branch today itself to check about the funds disappearing from my account for the past two months that I was informed about this charge and the AQB charges mentioned above.
Given the circumstances mentioned above, my account has become a
never-ending financial quick sand. I am not sure if I have a savings account or a vanishing account with you. So, I request you to reverse all these charges as soon as possible and let me close this account and that demat account without and further financial liabilities.
There have been many undue and unfair charges in my account no [protected] in the recent past.
Firstly, I had called phone banking to report loss of ATM card my pin did not work and the officer asked me for my ATM card number to reset the pin which was ridiculous then he asked me to visit the nearest branch. I was charged for 6 calls @ Rs. 50 per call in 10 mins for not helping me.
(a) I was never informed that such charges and applicable.
(b) My pin did not work on that call so you cannot charge me.
(c) It is not possible for anybody to reach a phone banking officer 6 times in 10 mins.
(d) Any would not call phone banking 6 times if he is told that they cannot help.
Secondly, I have been charged for AQB charges for the last 3 cycles which have not been reflected in my account balance and are deliberately hidden from me and there has been no communication about them whatsoever in 9 months. As a result, whatever money I deposit in this account disappears the very next day. Mine is a salary account in the first place and if it is been converted to a non salary account I have not been informed about the same. in my account I have not received you letter that you claim to have sent to all account holders informing them that from 1st of April AQB charges are going to be hidden. If any of these was communicated to me in a timely manner we would have taken care of things in a better manner long back. Now there is a hidden negative balance of Rs. 2300 which I cannot and do not wish to pay.
The last time I was charged AQB charges was in December 2005 when I was a bonafide employee of a company receiving regular salaries in that account and on top of that I had a balance of Rs. 22600 in my account. My charges were reversed and the person responsible, one Mr. Sameer Agrawal had to resign.
Thirdly, there was a negative balance of Rs. 259.43 in my account due to rent of my demat account being charged. I have tried to close that demat account 9 times in the last 6 months including today I was never informed even after depositing cash in the branch and walking out of it this morning that there is a charge of Rs. 60 for depositing cash. Such a charge is unfair as it defeats the most basic purpose of having a savings account. I was never whatsoever informed that these charges exist before or after they were levied to my account. Fortunately, I happened to visit another branch today itself to check about the funds disappearing from my account for the past two months that I was informed about this charge and the AQB charges mentioned above.
Given the circumstances mentioned above, my account has become a
never-ending financial quick sand. I am not sure if I have a savings account or a vanishing account with you. So, I request you to reverse all these charges as soon as possible and let me close this account and that demat account without and further financial liabilities.
Riti ...I am in complete agreement with you as I faced the same problem 2 months ago. The tata photon service is the worst in the market. Dont let them eat your hard earned money and lets pledge them to teach a lesson. I know that its diffcult to sue them and waste our time but what we can do is ask our family and friends not to use tata photon connections. Load all the social networkign sites with your issues so that a real face of tata could be shown to the people.
Ankit
Ankit
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HDFC Bank — Bank Tantrums
I hold a salary a/c with HDFC Bank - Malad branch. As I reside in borivali, it is very obvious that I will visit the HDFC branch which is near my house rather than visiting the Malad branch.Recently I wanted to deposit 10, 000/- in this account ([protected]). The person on the counter informed me that I need to go to the Malad branch to deposit the money which is ridicolous. I was getting late for work so had to leave.
On the second day, I visited the branch and deposited a Cheque. What I fail to understand here is if I'm dealing with HDFC bank, how does it even matter if I bank from Borivali/Malad/Churchgate or even Out of Mumbai.
So eventually, I wasted 2 days to just deposite 10, 000/- Thanks to HDFC...
I hold the account with them, ireespective of where I operate the account from period.