Tata Docomo — Error in Internet connection | |||
I've been using TATA Docomo for over a year. Recently I've started using mobile internet services using the same connection. My mobile number is [protected]. The connection seems to be okay when it runs but it frequently disconnects all by itself and wouldn't connect for next few hours. I often have to switch off and on the handset but still won't connect. It seems like the internet will connect by it's own will. I have to wait for hours to get a successful connection. I've called Docomo customer care and they told me to reset the GPRS settings which I did but the results are just the same and frustrating. The customer care executives are mostly unavailable and doesn't bother to reply with a solution. Now as I have given this number to a lot of people, so changing it won't be possible lest I lose many important fields. I spend more than one hundred rupees on mobile internet connection but half a day it remains dead. I'm writing this complaint hoping to get a "Serious" solution and consistency in the internet connection, otherwise I have to part my ways from TATA Docomo, I guess. Sanjit Roy +[protected] Was this information helpful? | |||
 12 Comments | |||
Comments
Dear Mr. Roy,
We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.
We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.
How soon? The network is still busy.
Dear Customer,
As per the discussion, we would like to inform you that the complaint docket number PNR[protected] has been registered with the resolution date as on 18-JUN-2013.
Thanks and Regards,
Customer Care
Tata Docomo.
As per the discussion, we would like to inform you that the complaint docket number PNR[protected] has been registered with the resolution date as on 18-JUN-2013.
Thanks and Regards,
Customer Care
Tata Docomo.
The problem is still there. Lost connection for more than an hour now!
Just wanted to inform that the connection is lost from 8.30pm to 10.45pm today and still can't access mobile internet. I simply DO NOT any sign of improvement in connection and it has become even worse. They have assured me with a positive solution but I think it is completely hopeless as the connection is totally gone now. Switching off and on it multiple times but it ain't working. I believe I have to file another complaint as it is getting really irritating and frustrating. How degenerated their service quality is!
I have filed a complaint on Jun 14, 2013 about an inconsistent internet connection. My complaint docket number is PNR[protected].
They have assured me with a solution but my internet connection is still saying "Network Busy" in every 10 minutes. I have re informed their agent this morning but the there is no improvement in connection. If they are unable to fix the problem then I have to port my number to some other service providers available in the market. This complaint should be views as a result of absolute dissatisfaction in using TATA Docomo service and I should definitely discourage my acquaintances from going for the same.
They have assured me with a solution but my internet connection is still saying "Network Busy" in every 10 minutes. I have re informed their agent this morning but the there is no improvement in connection. If they are unable to fix the problem then I have to port my number to some other service providers available in the market. This complaint should be views as a result of absolute dissatisfaction in using TATA Docomo service and I should definitely discourage my acquaintances from going for the same.
They still did not resolve the problem.
It has been 48 hours since they have last contacted me. They did not solve my problem. I could not connect to internet for more than one hour now.
Okay so should I press a legal charge against TATA Docomo? I am not getting any more responses from them. The server SMS is still saved in my mobile conveying another incoming call from their agent but nobody have contacted me ever since. How can I press charges against them?
lost connection now for over 30 minutes. Still no response!
nearly an hour. That is disgusting, really!
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internet service — problem in Internet
hi,I have Tikona broadband connection user no. "[protected]" , I am facing problem from past 1 month in my internet connection and nobody in tikona is taking my problem seriously, there is no customer support each and every time i call the they put me on hold and make worthless excuses i have requested more than 10-20 times to engineer visit at my home to resolve my problem but it's more than 20 days tikona is still making excuses.
Thanks