[Resolved]  Tata Docomo — Barred Service Without Notifying me

Address:

Mumbai City, Maharashtra

I had taken a new Tata Photon Prepaid Connection from Tata Indicom Outlet (GHATKOPAR WEST), opp. ghatkopar west Railway Station and submitted all the documents to the executives in the Tata Photon Office, on 13 - Feb -2011.

My Tata Phton Number is [protected]. And had purchased the Tata Photon Device worth Rs 1700/-. Apart from this they had taken Rs 1000/- for the Recharge.

I submitted all the documents to the executive named Wasim.

But after 10 days my connection stopped working. After that Customer Care has given me a very poor response. I called their Toll Free Number but no response. Their Product Selling Dept is picking the calls but not the Customer Query Dept. Then I called their Zonal Office and some how come to know that they have barred my services without informing me and gave me the reason that we have not received your documents. Since I purchased this device for my Official Work so I am in big trouble because their Poor services. They asked me to submit the documents again at the same Outlet. My Question is that why I have to submit the documents again? Secondaly, I have submitted all my documents but instead of this fact they have barred my services. This is not my fault at all. Why because of their fault I have to suffer?

Moreover, their customer care is too worse. They are not picking up the calls. I tried to call in GhatKopar Office, Then after lot of attempts a girl picked my call there, Then i addressed my problem to her but again no response. She dissconnected my call. My only request is that I have paid my money, purchased a device, submitted my documents but still why my services are barred? Why customer care want me to submit the documents again?

A strict action need to be taken against these trouble causing events. Atleast before barred my services , they have to once inform me. Because of these people i have to face lot of time loss, money loss and business loss.

Please take some strict action again them

Regards,
Atul Gupta