Tata DoCoMo Photon Plus — not activating my postpaid connection

Address:

Jammu, Jammu and Kashmir

i purchased a postpaid tata docomo photon plus modem on 18th sep 2012 and till date my conection has not been activated.i called up tata docomo outlet in channi himmat, jammu.they told me that they gave me wrong modem by mistake and to collect right one from their outlet.i am a govt employee and my hometown is far away from jammu so i dont have much time to go to their outlet and collect right modem.the place where i am located i.e KATHUA, there is also tata docomo photon outlet.I requested them that can i collect or replace my modem from nearest outlet in kathua.they refused to provide me that facility.i already paid the activation charges to them and all the documents required.so this is my humble request to you to do some necessary action against them.