Tata DoCoMo Photon+ — Very poor speed and poor customer service

Address:

Bangalore, Karnataka

I am Mohamed Arshath and my photon number is [protected]. I am using a Corporate connection plan with 5gb unlimited plan.

I was using the plan in Bangalore now.

As per my plan, I have to receive 3.1 Mbps speed upto 5gb of data and the speed gets reduced to 153.6kbps after that.

Every Month, I am facing a issue of Very low speed(about 20kb to 40kb) even when I haven't consumed 5GB of data.

There is also a case where I received data in bytes not even in KB.

I have raised this concern every time to the customer care executives. They also raise a complaint every time but they will ask me to wait for 48 hrs. After 48 hrs some person called technical person calls and he also enquires the same thing about the complaint. Then he will tell that the local technician would come to meet my location. this will run for another two days.

The local technician also came several times to visit my location and he also told that it was a coverage issue and he will raise a concern to network team.Then after the local technician went visiting the location, I'll get continuous call for closing the ticket they will tell that the network issue was resolved.

The speed will be good for next few days. Then again the same problem starts.

In a month I will be using the Low speed for about more than 15 days and within 20 days, I will get an alert saying My 5 GB high speed internet consumed.When I complained this to customer care, they are asking to wait till My speed gets restored back. Thus next billing cycle comes.

Here you can understand the worst tactics of the tata docomo service, They are simply asking us to wait so long time and not at all resolving the complaints completely. just want to escape from the complaints for the time being.

And one more thing is that when I ask the customer care executive regarding any details of plan or any escalation matrix details they are asking me to send a mail and they wont listen any queries or concerns we are asking them.

I couldn't understand what is the use of customer care number then ? If I have to mail them all the time.

I would like to suggest all who are thinking to buy tata docomo photon + is that their service is worst and the customer care service provided by them is very worse