[Resolved] Tata Docomo — Portability | |||
I have tata docomo sim and I want to port my number as there is no range where I am working right now. From last 3 months I am sending msg for poratbility and whenever I received a call from them they are offering me various services but I don't want all those services as the problem is about range and I told them this clearly. After that they talk so rudely and don't even ready to give portability and simply they cut the call. I feel like I am the customer care executive to talk them in a good way and they are literally scolding at me like customer. Is this the way to talk to customer and why are they not giving portability? What should I do? I dont want to change my number and do not want TATA Docomo Service anymore. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 4 Comments | |||
Comments
sir, i am using tata docomo with number [protected](changed from Aircel)
i have stayed with docomo for more than 3 months.
now i am wexed with its network coverage. so i want to change to vodafone.
i cant get clearance from docomo.
even i have complained to the customer care i dont get any clearance call.
please get me a clearence to change to vodafone.
i have stayed with docomo for more than 3 months.
now i am wexed with its network coverage. so i want to change to vodafone.
i cant get clearance from docomo.
even i have complained to the customer care i dont get any clearance call.
please get me a clearence to change to vodafone.
I had given my reliance number for porting into docomo
I registered my request for porting into docomo on 4th April but my request was sent to MNP
authorities on 12th April, so I have a complaint against Tata Docomo store( shivranjani
cross roads ) people that they forgot to forward my documents to the company in between 4th
to 12th & when I went to store on 12th than they did it, so becoz of the docomo store
people my portability process is delayed & today is 14th day & still portability has not
been done, I cannot do anything against docomo people but if you can do than it would be
grateful as store people are lying that system was down & various other lame excuses but
from 4th to 12th there cannot be a problem everyday, documents could have been easily sent
on 5th April & request with mnp sould have been registered on 7th april but instead they started
everything after 12th & still my number has not ported in.
The request to MNP authorities was sent on 12th april, that is after 7 days, actually on which the porting processs should have been completed .
I am attaching a snapshot of my chat with customer care in which there are details of porting dates
I registered my request for porting into docomo on 4th April but my request was sent to MNP
authorities on 12th April, so I have a complaint against Tata Docomo store( shivranjani
cross roads ) people that they forgot to forward my documents to the company in between 4th
to 12th & when I went to store on 12th than they did it, so becoz of the docomo store
people my portability process is delayed & today is 14th day & still portability has not
been done, I cannot do anything against docomo people but if you can do than it would be
grateful as store people are lying that system was down & various other lame excuses but
from 4th to 12th there cannot be a problem everyday, documents could have been easily sent
on 5th April & request with mnp sould have been registered on 7th april but instead they started
everything after 12th & still my number has not ported in.
The request to MNP authorities was sent on 12th april, that is after 7 days, actually on which the porting processs should have been completed .
I am attaching a snapshot of my chat with customer care in which there are details of porting dates
Dear Customer,
Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you.
Thanks and Regards
Customer Care
Tata DOCOMO.
Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you.
Thanks and Regards
Customer Care
Tata DOCOMO.
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Tata Docomo — about Portability
I have taken another company sim at the same number for the portabilty on[protected] & i have recived a sms from your self from the no. 1900 on[protected] at 06:29 pm. But this sim is not cancelled till now. Kindly check the information and do this sim cancel. So i can take enjoy for other company IDEA.