[Resolved]  Tata Docomo — Tata Docomo 250 unlimited 3G recharge issue

TATA DOCOMO is cheating the customers. Its 3G infrastructure is not ready but yet they are selling 3G services with impunity and without any fear of public outrage or even TRAI. I wrote a couple of times to senior management but no response thus confirming that tata docomo senior management is ware of the happenongs but is not really interested in intervention - perhaps juniors are acting on verbal instructions from seniors!!

The customer care execs are technically illiterate. An insider told me that CCs have a few funny instructions to follow. These instructions are meant only to politely fleece the customer. These are:

First put all the blame to wrong APN setting: Ask for APN settings -
a, If customer says that APN is in caps CC will say change it to small case. If customer says that APN is small case CC will tell you to change it to caps. Ask the customer to change and try and say good buy.
b. If netwerok selection is automatic then ask the customer to change it to manual. If it is manual then ask the customer to change it to automatic
c. Same with tata.docomo.internet and tata.docomo.internethvc
d. Same with GSM/WCDMA mode
e. and so on...

Since only one call is allowed to 121 from a particular number the customer will not be able to bother the CC for atleast a day!!!

If customer is really insisting and not ready to get tricked by the above then

a. Offer the customer to be put in touch with your senior. Then put the customer on hold for a few seconds and then quietly disconnect

If a customer is well versed with above tricks and is not falling in the trap then politely say that there's a problem with handset which is not supported by tata docomo.

If any of you is interested in a joint petition cum action against tata docomo - please post a "YES ME TOO" response to this thread. Based on number of responses I'll personally ensure that a strict action is taken against the provider.

Regards,

Yes me too

request to block stolen sim card

I lost my tata docomo sim card bearing number [protected].i have reported it to the police. please block the sim card.there is no service of tata docomo in my state, the sim was from Andhra pradesh, it got lost in west bengal.

speed nahi mil rahi

bar bar speed ke liye complain ke bad bhi karyewahi nahi ho rahi

forgot the password of voicemail

please let me know what is my voice mail password of ([protected]) this number.. thank you... :)

i want puk code

i want my tata docomo puk code [protected]