[Resolved]  Tata Docomo — Unfair balance deduction again

You think I would believe, I am not a new customer. If you keep lying to me I'll post all the complaints list that I have raised over years against you on the internet.

This is what my profile shows, the last complaint was raised on 30th July.

See attachment.

bloody liars.

Gimme the complaint number & resolution status.

@Admin can you please throw some warning to these for making fake statements here.

Remember I still owe 1001 bucks & usage for half of this month yet to be billed. LOL!!

Had you been not a thug, you would have made much more money in the business earning more customers' faith.

I don't hold a degree in business management unlike you still I am teaching you how to do business

samjhe ya samjhaun ?

TATA DOCOMO,

Sorry couldn't wait for days to see a response from you, proactively lodged a complaint with your customer help desk.

Attaching the conversation history that once again proves that a fake statement was posted by you.

Important information from the attachment-

PBR12068575 will resolved by 11-SEP-2012 20:0

Let me see.

sorry couldn't attach a text file in the earlier post. here's a snapshot of the same attached.

Dear Customer,

We would like to inform you that the amount of Rs.45 has been adjusted in your number and no issue now

Thanks and Regards
Customer Care
Tata DOCOMO.

Thanks a ton.

However there is no improvement in your system, there is yet another instance but don't you worry I am not going to lodge any further complaints. I am pissed off. I am porting to other service provider.

yours highly disappointed customer

Good bye!!

Dear Sirs,
I am enclosing the correspondence with TATA Docomo regarding refund of money on failure to recharge of my prepaid mobile. I am not surprised that there are many like me who are suffering due to the useless and third rate service provided by the company. Nothing is simple with them as advertised and all their assurances are a bunch of lies as is evident from the following mails. I would like you to publish this to expose their so called ‘customer service’.
Sharma P S
Re: [protected] Web Complaint Number 623769~~M10827134
1 recipients
CC: recipientsYou More
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FROM:
• [protected]@tatadocomo.com
TO:
• [protected]@yahoo.com
Message flagged
Saturday, October 20, 2012 8:03 PM
Dear Mr. Sharma,

Greetings for the day!

This is with reference to your email dated 20.10.2012 regarding Online recharge complaint status related concern for your Tata Docomo Mobile [protected].

I regret the inconvenience caused to you.

I would like to inform you that your concern has been forwarded to concern team. We are accorded it top priority and are expressively working towards resolving it at the earliest. We shall revert you back within 48hrs. We request you to kindly bear with us during the interim.

We are also accessible from non Tata Docomo phones on[protected]toll free from TATA DOCOMO mobile phones only).

Assuring you of our best services at all times.

Warm Regards,
Kranthi
TATA Docomo - Customer Service.


-----Original Message-----
From: [protected]@yahoo.com
Sent:[protected]:06:57.0
To : "[protected]@tatadocomo.com" <[protected]@tatadocomo.com>
Cc: null
Subject: Re: [protected] Web Complaint Number 623769~~M10827134
[Note: Please don't change the subject for internal tracking purpose and immediate action.
_____________________________


Mr Sanjay,
?
There is nothing new to know from your mail. Earlier Your customer Service, Mr Satyanarayana, Mr Abdul Q and you have repeatedly informed that the amount will be credited in 5-7 days since 4th of October. Stop? false promises and refund the amount forthwith. Incidentally only yesterday I have mailed account statement to Abdul as desired by him and your mail is 5th in the series. Every time somebody mails me to inform the same old story.?I would appreciate if your customer service really ' LISTENS' and 'acts'.
?
Sharma PS



________________________________
From: "[protected]@tatadocomo.com" <[protected]@tatadocomo.com>
To: [protected]@yahoo.com
Sent: Saturday, October 20, 2012 10:59 AM
Subject: Re: [protected] Web Complaint Number 623769~~M10817914
?


Dear Mr. Sharma,

Greetings for the day!

This is with reference to your email dated[protected] regarding service related your concern for your Tata Docomo number [protected].

I sincerely apologize for the inconvenience caused to you and apologies for the delayed response.

We would like inform you that as per the docket number PRRG12781828 which was registered on dated 04-OCT-2012 have been processed successfully stating that debited amount will be credited towards your bank account within 5-7 working days.

Kindly write back to us for further assistance.

We are also accessible from non Tata Docomo phones on[protected]toll free from TATA DOCOMO mobile phones only).

Assuring you of our best services at all times.

Warm Regards,
Sanjay,
TATA Docomo - Customer Service


-----Original Message-----
From:? [protected]@yahoo.com
Sent:?[protected]:17:05.0
To? :? "[protected]@tatadocomo.com" <[protected]@tatadocomo.com>
Cc:? null
Subject:? Re: [protected] Web Complaint Number 623769~~M10817914
[Note:? Please don't change the subject for internal tracking purpose and immediate action.
_____________________________


Dear Abdul,
?
Find attached account statement as requested.
?
Sharma PS



________________________________
From: "[protected]@tatadocomo.com" <[protected]@tatadocomo.com>
To: [protected]@yahoo.com
Sent: Friday, October 19, 2012 8:40 PM
Subject: Re: [protected] Web Complaint Number 623769~~M10815911
?
Dear Mr. Sharma,

Greetings for the day!

This is with reference to your email dated 19.10.12 regarding Balance credit for your Tata Docomo number [protected].

I apologize for the inconvenience caused to you and apologize for the delay in response.

Please be informed that I request you to provide us the Credit statement of bank in order to proceed further on your complaint. Kindly revert back to us.

We are also accessible from non Tata Docomo phones on[protected]toll free from TATA DOCOMO mobile phones only).

Assuring you of our best services at all times.

Warm Regards,
Abdul Q,

TATA Docomo - Customer Service.


-----Original Message-----
From:? [protected]@yahoo.com
Sent:??[protected]:17:14.0
To? :?? "[protected]@tatadocomo.com" <[protected]@tatadocomo.com>
Cc:?? null
Subject:?? Re: [protected] Web Complaint Number 623769~~M10815911
[Note:? Please don't change the subject for internal tracking purpose and immediate action.
_____________________________


Dear Mr Satyanarayana
?
Subject: Re: [protected] Web Complaint Number 623769~~M10658626
?
reg ?Recharge of prepaid Mobile [protected]
---
?
Brief History:
?
Recharge made through ICICI Bank for Rs.196/- on 3/10/2012
Payment ID No.[protected]
On failure to recharge complaint was made on 4/10/2012
Compl.no. 623769 - M10658626
?
Vide Your e-mail dated 4/10/2012 Docket No.PRRG 12781828 dt.4/10/2012 it was informed that the matter will be resolved by 5/10/2012 by?9.46 hrs. I also spoke to your customers service who have informed that the refund will be made in 7 and the wordings that the matter will be resolved by 5/10/2012 are? written as a routine manner. Yet nothing was done even after
7 days.Therefore a mail was sent again on 11/10/12 as nothing was done also 2nd complaint was raised vide No.632684 dated 11/10/12 for which you have replied that the complaint was closed on 4/10/12 itself and the recharge amount willbe refunded in 5-7 days.
?
Till date nothing has happened and the amount is still not credited into my account
?
This amply proves the callous? attitude of your customer service department who have no concern for the
Customer's grievances. To say the least I am disgusted with your false replies to cover up your mistakes
and inaction.?The matter was also taken up through ICICI Bank vide complaint no.[protected] dt.15/10/2012.
?
Having made enough appeals to you, I have therefore no other option than to make a last request? onceagain to refund the amount forthwith failing which I will escalate the matter and approach your top executives, consumer/civil courts, media and other forums for redressal of my grievance for which you shall be held responsible for all the costs and consequences. No need to thank you for the inconvenience caused
to me.
?
?
P S Sharma




________________________________
From: "[protected]@tatadocomo.com" <[protected]@tatadocomo.com>
To: [protected]@yahoo.com
Sent: Thursday, October 11, 2012 11:58 AM
Subject: Re: [protected] Web Complaint Number 623769~~M10658626
?
Dear Mr. Sharma,

Greetings for the day!

This is with reference to email dated 11/10/12 regarding complaint status for your Tata Docomo Mobile number [protected] .

I regret for the inconvenience caused to you.

We would like to inform you that your concern regarding recharge has been registered on 04/10/12 vide docket number PRRG12781828 and the same has been closed on 04/10/12 due to the recharge amount will be refund with in 5 to 7 days.

We request you to write back to us for further assistance.

We are also accessible from non Tata Docomo phones on[protected]toll free from TATA DOCOMO mobile phones only).

Assuring you of our best services at all times.

Warm Regards,

Satyanarayana,
TATA Docomo - Customer Service.



-----Original Message-----
From:? [protected]@yahoo.com
Sent:??[protected]:09:07.0
To? :?? "[protected]@tatadocomo.com" <[protected]@tatadocomo.com>
Cc:?? null
Subject:?? Re: [protected] Web Complaint Number 623769~~M10658626
[Note:? Please don't change the subject for internal tracking purpose and immediate action.
_____________________________


Dear Sirs,
?
I regret to inform you that till date my complaint is not resolved inspite of your assurance. Please attend to the same immediately.
?
P S Sharma


________________________________
From: "[protected]@tatadocomo.com" <[protected]@tatadocomo.com>
To: [protected]@yahoo.com
Sent: Thursday, October 4, 2012 2:40 PM
Subject: [protected] Web Complaint Number 623769
?

Dear Customer,


Greetings for the day!

This is with reference to your I-solve complaint number 623769 registered in our website dated 04-10-12 regarding recharge concern for your Tata Docomo number [protected].

We apologize for the inconvenience caused to you.

As discussed, we would like to inform you that we have registered your concern related to recharge concern with docket number PRRG12781828 on 04-10-12. The same will be resolved by[protected]:46:43 hrs and you will be duly notified upon closure. Kindly make a note of this docket number for your future correspondence.

For any further queries, please feel free to contact us on non Tata Docomo phones on[protected]toll free from TATA DOCOMO mobile phones only).

Assuring you of our best services at all times.





Warm regards,

TATA DOCOMO Customer Care


[protected][protected][protected][protected][protected][protected][protected][pr...⇄
From: [protected]@tatadocomo.com
Sent:
To: [protected]@yahoo.com
Subject: [protected] Web Complaint Number 623769

Dear Customer,




Warm regards,

TATA DOCOMO Customer Care

Hi,

again unfair balance deduction on my number - [protected].

Customer Care refused to take complaint.

Refund amount : approx 25

Deducted : around 11:00 PM or so (15/01/2013)

I was using TATA.DOCOMO.INTERNET APN since last night when I activated the GPRS pack (50MB/until midnight).

Refund or terminate my account.

I don't want to use it anymore.

In case you fail to refund, please ask your photon guys to not to generate a bill on this account
[protected], I won't pay it anyways.


"SAY NO TO DOCOMO"

Dear Mr.Lalith,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

can you provide the complaint number to track this? or is it just that your bot is posting here?

Its been a week .

Dear Mr. Lalith,

As per our records we found that there is no wrong balance deduction and you have been charged correctly as per your data usage.As per your query regarding the termination of photon [protected], kindly send a mail to [protected]@tatadocomo.com.

Thanks and Regards,
Customer Care,
Tata DOCOMO

what could have I expected ? you think you can post anything. you have deducted for something that I haven't used.

I want you to send me complete details that has incurred me a debit of the aforementioned amount.

If you want it to be so then your records will also show that I haven't paid the PHOTON PLUS bill generated on the account aforementioned as well.

I have stopped using your services anyways. Go to Hell!!

SAY NO TO TATA DOCOMO.

My


TATA PHOTONE NUMBER: [protected]
ACCOUNT NO: [protected]

Here's another story, My billing cycle is 7th to 6th of next month. So new bill starts with 7th. This is third time I am receiving a bill in which data use of 5th of last month had been added, not just 100 or 200, but of 1.2 GB !!, which costs to 600 rupees @ 0.5 per mb. Earlier they did this twice, which I ignored because it was of 50 to 60 mb only, but this time they thought I did not notice and they put 1.2 GB o[censored]sage into the new bill, as if I am stupid who should keep paying for their frauds.

Their network service and speed sucks, speed is only high when you don't have to work, that is late night or very early morning. Whole day speed sucks. On many days there is no HSIA network for whole day, so I have to keep working on dialup speed whole day, what a shame.

I tried calling them at customer, they don't even pick up. I emailed them, they say they forwarded the mail, but to no avail.

They on website say we will give 25 rs if you show unfair bill, but when you call on the number, no one picks the phone. If you register the complaint on their webpage, after filling the form if you submit, it ll show "page does not work" WHAT A BUNCH OF clever cheaters. I have no respect for this company at all. I have two connections of them, each with credit limit of 5, 000. I thnk I wont pay and let them come after me chasing.

So what I will do is when they come to my house to ask for bill, I ll give them 10 rupees per day to pay their 5000 each for each connection. So they learn will learn, what reciprocation is in terms of service and payment.

I did this with reliance, they were ashamed and stopped coming LOL.

Hello sir,

on 11 august, 26 rupees automatically deducted from my mobile i.e.
[protected]. when i asked to customer care they told me money had been
deducted due to multiple session running when your data is lesser than 30
MB.
i am not understanding what is that and where this condition has been
written.
Why we can not use our data if 30 mb was remaining. It is a fraud, we have
full permission to use data till last mb.

please do needful and intimate me on my alternate number [protected] as soon
as possible.

Better to return my deducted amount.
thank you