[Resolved]  Tata Docomo — Rip off - Device returned no refund

Address:

Mumbai City, Maharashtra

I bought a Tata Photon Service for Rs.3000 in April and it didnt get approved due to Tata's policy. Hence I wanted to return the Photon Device and get my refund of Rs.3000. I spoke to Mrunal from Tata Complains Team On [protected]. Later I was asked to visit the dealer and collect my refind. I was only give Rs. 2250 and said only rs. 600 will be refunded by the company and Rs.150 will be taken as expenses incurred. I agreed. Hence I followed alll thier procedures and followed up for 3 months and yet there is no refund. Please get this sorted as I am extremely dissatisfied that they always promised to call back and fix this and never did. This is highway robbery, They are not even bothered about Consumer Affairs and Fair Trading. Please help.

Below mentioned is my conversation with them.
[protected][protected][protected][protected][protected][protected][protected][pr...⇄

Fw: *Redund Related* Dealer Name: Purohit - Goregaon. ~~M2023541

Date : 09/09/2010

Hi Team,

As I expected you were very irresponsible. Finally I have placed a complaint with Consumer Affairs today for my non return of refund.

Regards,
Azim Sheikh



----- Forwarded Message ----
From: Hamza Sheikh <[protected]@yahoo.in>
To: CS.[protected]@tatatel.co.in
Sent: Sat, 21 August, 2010 2:45:20 AM
Subject: Fw: *Redund Related* Dealer Name: Purohit - Goregaon. ~~M2023541


Hi Team,

I have been waiting for the refund of my service, its been more than a month since you replied. I expect a refund within 3 working days, or else I am walking up to consumer affairs and would have to claim a compensation as well.


Thanks,
Azim Sheikh

#[protected]



----- Forwarded Message ----
From: "CS.[protected]@tatatel.co.in" <CS.[protected]@tatatel.co.in>
To: [protected]@yahoo.in
Sent: Tue, 6 July, 2010 9:56:03 AM
Subject: Re: *Redund Related* Dealer Name: Purohit - Goregaon. ~~M2023541

Dear Sir,

This is with reference to your mail received.

We would like to inform you that the request for the telephone number [protected] is under process and the reference number[protected] for the same is and you will be updated on the same shortly.

For any of your detailed enquiries about any of the services of Tata Indicom or rate plans, would request you to call at our 24 hours customer service number i.e.121 toll free (from a Tata Indicom line) or[protected]from any other telephone number) also you can log on to our website www.tataindicom.com where you can manage your account online.

Looking forward to provide the best of our services.

Thanking You.
for Tata Teleservices (Maharashtra) Ltd.

(Customer Service)

-----Original Message-----
From: [protected]@yahoo.in
Sent: [protected]:25:17.0
To : CS.[protected]@tatatel.co.in
Cc: null
Subject: Re: *Redund Related* Dealer Name: Purohit - Goregaon. ~~M2023541
[Note: Please don't change the subject for internal tracking purpose and immediate action.
_____________________________


Sorry I forgot to mention that number:

Name: Azim Sheikh
Service No: [protected]


Thanks,
Azim Sheikh



--- On Wed, 30/6/10, CS.[protected]@tatatel.co.in <CS.[protected]@tatatel.co.in> wrote:


From: CS.[protected]@tatatel.co.in <CS.[protected]@tatatel.co.in>
Subject: *Redund Related* Dealer Name: Purohit - Goregaon. ~~M2008024
To: [protected]@yahoo.in
Date: Wednesday, 30 June, 2010, 7:30 AM


Dear Sir ,

This is with reference to your mail received.

We request you to provide us the TATA Indicom telephone number or account number along with the details of your query for further action.

For any of your detailed enquiries about any of the services of Tata Indicom or rate plans, would request you to call at our 24 hours customer service number i.e.121 toll free (from a Tata Indicom line) or [protected] (from any other telephone number) also you can log on to our website www.tataindicom.com where you can manage your account online.
Looking forward to provide the best of our services.

Thanking You.
for Tata Teleservices (Maharashtra) Ltd.

(Customer Service)

-----Original Message-----
From: [protected]@yahoo.in
Sent: [protected]:08:22.0
To : cs.[protected]@tatatel.co.in,[protected]@tatatel.co.in
Cc: null
Subject: *Redund Related* Dealer Name: Purohit - Goregaon. ~~M2008024
[Note: Please don't change the subject for internal tracking purpose and immediate action.
_____________________________


Hi Team,

I was a Tata Photon Plus customer and hhave recentkly returned my modem to the dealer as my verifcationm failed and I didnt want to continue.

I originally paid Rs.3000, however was only refunded 2250 and was told Rs. 600 will come by Tata Telecom.

I request you to kindly send my refund at my work address:

3 Global Services Pvt. Ltd.
3rd Floor, A Wing - Paradigm,
Behind Toyota Car Showroom,
Mindspeace,
Malad - 400064.

Call me for any clarifcation: [protected]


Regards,
Azim Sheikh



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Your Comfort.Your Convenience.YourChoice.
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The information contained in this message (including any attachments) is confidential and may be privileged. If you have received it by mistake please notify the sender by return e-mail and permanently delete this message and any attachments from your system. Any dissemination, use, review, distribution, printing or copying of this message in whole or in part is strictly prohibited. Please note that e-mails are susceptible to change.TATATELESERVICES LTD. (including its group companies) shall not be liable for the improper or incomplete transmission of the information contained in this communication nor for any delay in its receipt or damage to your system. TATA TELESERVICES LTD. (or its group companies) does not guarantee that the integrity of this communication has been maintained nor that this communication is free of viruses, interceptions or interference.



======================================
i-choose online store at www.tataindicom.com
Your Comfort.Your Convenience.YourChoice.
======================================

DISCLAIMER:
The information contained in this message (including any attachments) is confidential and may be privileged. If you have received it by mistake please notify the sender by return e-mail and permanently delete this message and any attachments from your system. Any dissemination, use, review, distribution, printing or copying of this message in whole or in part is strictly prohibited. Please note that e-mails are susceptible to change.TATATELESERVICES LTD. (including its group companies) shall not be liable for the improper or incomplete transmission of the information contained in this communication nor for any delay in its receipt or damage to your system. TATA TELESERVICES LTD. (or its group companies) does not guarantee that the integrity of this communication has been maintained nor that this communication is free of viruses, interceptions or interference.