This is Avirat from Bangalore. I've taken Tata Indicom Broadband connection about an year ago. Speed was good and network retentation was also good. However, the service was too bad whenever there is a n/w or physical failure. I had to wait atleast for a week [That too when you call at customer care and ask about the status of your complain!!!]

My realy problem started when I shifted my house. I had requested to shift existing broadband connection before three months. It has not been address till today [21-Dec-2007]. The funny thing is that I just need the connection shifted from 2A main to 4B Main street [Just 4 streets away - around 400 meters]. Initailly, the (So called!!!) concerned executives said that all routers are full and they cannot work on this!!!

After a month, they sent me a mail saying that I can get the connection shifted now and they asked me to give address proof of new location. I couriered the same and got the acknowledgement email from them. But after that, nothing happened. At interval of every 2-3 days, I used to call to Tata indicom customer care [+91-80-60607070] and ask about the status. The call center people said that there is an update saying executives talked to me!!! I was amased after hearing this as nobody contacted me anytime! They also logged 3 complaints [one by one in past two months] asking to give update to me, but nothing worked! I spent around Rs. 400/- calling to customer care in past 2 months. I really felt bad and I shouted to the customer care people 2-3 times, too! But at the end, I understood that both customer care and so called concerned executives never contact each other!!!

At the end, I just have to disconnect the existing connection to get rid of this problem and apply for airtel/BSNL connection. :(
Be aware of the worst service of TATA Indicom Broadband in Bangalore and do not take the connection at any cost. Airtel is really good when you come to know about my experience.