Comments
Tata Indicom Broadband — No service
I am tired and disgusted by the pathetic and horrifying service that you provide.I am facing problems with my connection since 12th April. You can confirm this from your records.
The first complaint (complaint no.[protected] was closed without taking any action from your end. There was some problem with your local server and after that was solved, they did not even bother to check whether the customer complaint was solved or not and they peacefully closed the complaint. Only when I followed up, could I know of this “great support performance” of yours.
I then lodged a new complaint (complaint no.[protected]. No action for 4 days. After repeated calls (atleast 15 calls on[protected] and after talking to multiple people, my problem is still not solved.
I WAS NOT ALLOWED TO TALK TO ANYONE SENIOR.
I was once given the name of Ms. Sheena Joseph and her phone no. Even after multiple phone calls to her, she never even bothered to answer the call. I also wrote a mail to her. Still no response.
I did not know that the support “activities” can dip so low. I am now tired of dealing with your horrible support team and hence want to terminate my connection and rid myself of any further mental torture.
FOR YOUR KIND INFORMATION, THE PROBLEM HAS STILL NOT BEEN RECTIFIED.
You can call me on [protected].
Warm Regards,
Chandrajitsinh Gohil
P.S.: I was so exasperated that I requested them to terminate my account. To this they told that there is no such procedure to terminate a pre-paid account and that I need to go on sufferring till the end of the validity of my payment.
Dear Deepsha
Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.
Thanks and Regards
Customer Care
Tata DOCOMO.
Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.
Thanks and Regards
Customer Care
Tata DOCOMO.
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+91 22 6667 1414
D 26, TTC Industrial Area, Sanpada, Turbhe, Navi Mumbai, Maharashtra, India - 400703
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Tata Broadband — No Service No Broadband
Before taking up a ISP I decided to have a look at the broadband forums to find the various ISP in PuneI took up the TATA Indicom ( wired ) broadband services in Pune. Now it seems all the stories are coming true to me..
I paid hard cash so that they wouldn't need to clear the money through cheque.. The guy from tata broadband who collected the
registration forms told me they require 5 days to install the Cable line.
Even after 25 days they have not yet installed the broadband. I paid them Installation ( 1000 Rs) + Deposit ( 1000 Rs ) + 1
months advance payment 1000 Rs + 12.5 servie Tax ( 250 Rs to the Blood and sweat sucking Govt from which Of course there is
nothing that I or we can expect ) . The total amount came to 3250 Rs ..
I called the service guy many a times.every time he would say that an engineer is being sent say around 3:30 PM .. then from
3:30 PM I would find his cell phone off till the next day ..
The month is about to be over for which I have already paid the advance payment..So it seems that my 1000 Rs advance payment
has already gone down the dirty TATA drain as I have to still go into Cybercafe for internet
I am planning to cut off the broadband connection as soon as it is installed. My money and time both are lost.. if YOU
wouldn't like to waste your time and send money down the dirty drain don't never ever install TATA BROADBAND.
Characteristics of the TATA Broadband services :
1.) If the TATA guys comes and tries to get cheque / money from you in a hurriedly ( hasty ) manner agreeing to everything
you say then he is planning to screw you up your at any cost.
2.) He would tell you that he would install the Cable on the 5 day then he means that install it on the 25th day or
thereafter.. Some smarty tata guy would tell they would install the next day or as soon as possible .. all these means the
same.
3.) You would ring him on his cell phone . he would readily pick up the phone addressing you as Sir or Madam and would tell
you that he is sending the guy at 4:30 PM .. It means that you would find his cell phone from that time till infinity
4.) every time you would ask about the status of your connection. They will make excuses that they have lot many connections
to install.
5.) You might not get the Service or the broadband .. but these beggars will send the bill on time, that is for sure