[Resolved] Tata Indicom — COMPLAINT AGAINST TATA INDICOM | |
To, Consumer’s Forum Kind Attn: Manager – Grievance Cell. SUB: Failure of Commitments from TATA INDICOM. REF: TATA Indicom Nos. [protected] to 114 and [protected] to 229) Dear Sir, This is to inform you that, authorized representative of TATA INDICOM; Mr. Kamlesh Bhavsar had visited our factory along with Mr. Rohit of M/s Drive India Enterprises-Thane (Direct Associate of TATA INDICOM), for confirmation of commitments against our purchase of 15 new Tata Indicom Mobile connections and 2 new WLL connections. They offered us a group scheme and committed that the Tata to Tata Pack + National Roaming (with incoming free calls) Pack, would be activated on each of the 17 connections in the scheme. They studied our MTNL-Dolphin Bills of past one year and assured us that use of TATA INDICOM will save at least 50% to 60% of our costs. On their confirmation and assurance I had purchased 15 Tata Indicom Mobile connections and 3 Wireless Land Line connections (with the National facility of Tata to Tata free calling and In-coming Free National Roaming as per the optional packs suggested by the representatives) on Payment of Rs 19,485/- by cheque. We were shocked to know that all the commitments and assurances given by the representative and the Thane associates have failed. The bills received are exorbitant and are even more than the MTNL connections we had earlier. In-spite of repeated requests over phone, the representative as well as the associate, M/s Drive India Enterprises-Thane, is not bothered to pay any heed to our complaint. More than a month has passed but we have not yet received the land line connections as yet, but to our surprise, we have been billed for the same as well. Worst to expect, they have discontinued services of all our 18 connections today leaving us in a state of agony and humiliation. I am sending this letter to you as a hope of getting the quickest attention and action. Regards, Neelesh Dixit. Proprietor - Renuka Enterprises, Navi Mumbai M: [protected] Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
 162 Comments | |
Comments
call detail
my mob no [protected] so PLZ send me call detail of feb, 2009.
Dear Sir,
This is to bring it in your notice that despite of several request and complaints my bill amount has not been corrected. secondly, I askd to disconnect the saervice on my Mobile no. [protected] but there is no response at all . once yuor Executive asked me the reason, when i tell him he told that his senior will speak to me. since then there is no call from your side.
No bill is being generated and I am not happy the service you provide,
Kindly disconncet my mobile no. [protected] with immediate effect. and correct my due bill amount.
Regards
Ajendra Saxena
This is to bring it in your notice that despite of several request and complaints my bill amount has not been corrected. secondly, I askd to disconnect the saervice on my Mobile no. [protected] but there is no response at all . once yuor Executive asked me the reason, when i tell him he told that his senior will speak to me. since then there is no call from your side.
No bill is being generated and I am not happy the service you provide,
Kindly disconncet my mobile no. [protected] with immediate effect. and correct my due bill amount.
Regards
Ajendra Saxena
I have a Tata indicom postpaid connection having this no ([protected]), I have purchased this no. on 2 march 2009
but on the 12 march my outgoing calls and my services has been blocked to ur side without any intimation.any way i tried to call ur customer care executive fist time he cut the phone. agin i tried to call you.and talk to executive he told me that your address is not verified or wrong address provided by you.
But i have not recieved any call from your side for verification on my another no.([protected]) and also not recieved any bill or any Welcome letter for provided address(F-39/5 Amritpuri Garhi E.O.K. New Delhi-65)
I have another connection of Tata indicom([protected]) and MTNL[protected] on Same Address when those bills and welcome letter recieved on that address.
Why my verification is going to wrong and My services will stoped on 12 march and till now no acitivites from ur side.
but on the 12 march my outgoing calls and my services has been blocked to ur side without any intimation.any way i tried to call ur customer care executive fist time he cut the phone. agin i tried to call you.and talk to executive he told me that your address is not verified or wrong address provided by you.
But i have not recieved any call from your side for verification on my another no.([protected]) and also not recieved any bill or any Welcome letter for provided address(F-39/5 Amritpuri Garhi E.O.K. New Delhi-65)
I have another connection of Tata indicom([protected]) and MTNL[protected] on Same Address when those bills and welcome letter recieved on that address.
Why my verification is going to wrong and My services will stoped on 12 march and till now no acitivites from ur side.
Monthly rent changes every month from 324 to 472 of mobiles having business silver plan tariff and also of power 555 plan monthly rent varies. Please give me the details of the changes in monthly rent of both the plan.
TATA Indicom — NON BENEFIT OF THE SCHEME
I was approached by marketing person of Tata Indicom by representative of Laxmi Agency. The person told me that if your purchase USB modem now, cost of modem will be adjusted in your air time usage for first six months bill at Rs. 550/- pm maximum. The cost of instrument was Rs. 2600.I became their customer by paying Rs. 2600/- on 24/04/2008. My Tata Indicaom No. is [protected]. On receipt of very first bill, I was surprised as there was no credit towards free airtime usage as explained. (The company gives only 300 minutes free per month.) Till date, I am not given extra free airtime as it was explained to me while making me customer.
I made complaint by email on 29/05/2008. This complaint is only acknowledged and they have not answered me yet. I also contacted their local executive at Gandhidham and he assured for best settlement. He kept the matter pending for a long time by giveing false assurance for settlement within week every time.
Then I went to his office (Official Shri Abhishek Tulsian) at secor 1-A Gandhidham. I also called marketing representative of Laxmi Agency - Mr. Gondalia there. We all there had a discussion of non benefit of scheme to me. Marketing executive of Laxmi Agency (Mr. Gondalia) was very confident of his selling and he gave Tulsian proof of extension of the scheme in my presence. Shri Tulsian again assured me to extend the benifit.
Till date matter is pending and during my last call ([protected]) he showed his inability in extending the scheme to me.
At last, I have nothing but last resort to contact you for justice and settlement as I am likely to suffer loss of Rs. 2600/-.
I add here that all bills till date are paid by me regularly despite pendancy of complaint.
Please do the needful.
Regards.
I was again assured by their Ahmedabad office to compenset the same benifit in 6 monthly bills from January 2009 but it has yet not happened. Bills till Feb-09 are paid by me.
This is Srinivas, I have applied for the Tataindcom 450 pack SIM card (it contains TATA to TATA local & STD calls free option) and also done the payment from my end on 20th March 2009 collected the SIM card, But still monday they didn't activated my number. that too i have sumbutted self assted HR letter as an adderss proof, Address proff, passport Xerox copy and PAD card . Initially they requsted me for Admin/Hr seal on it. i have get it from Admin. once againg they are asking for the two more adress proof letters( once with only Adimin seal & sign another one with my self assted).
That too the customer care people are not responding properly. they are telling like if you are ready to ready to provoide wahtever documents(multilple) we want then only we can provoide the connection.
TATA PHONE SUPER
i want deactivate of my caller tune service more fast.
i want deactivate of my caller tune service please as soon as jpossible you call me and disconnect my caller tune service.
i want disconnected my caller tune service as soon as please contact me on my phone number this [protected]
TATA Indicom — SPAM call from the Tata Indicom
There are several calls come to my phone from Tata Indicom to say about new scheme, ringtone, new song etc. I am realy iritate and feeling distrube when the spam calls come at the office time.Please stop this type of call. Otherwise I have to change the phone number.
mera number delhi ka hai aur meri sister wo phone laker moradabad gai hai mujhe yai puchne hai ke roming katege ya nahi
my mobile no.[protected]. incoming call
TATA Indicom — Keep sending my bill despite disconnecting the service.
I was a regular and satisfied user of Tata Indicom Wireless phone for over two years. I was using that mostly for internet. But, due to my change in location, I applied for cancelling the service in February and take back the hand set. They even stopped the outgoing first and later the incoming but didn't took back the hand set. The hand set is of no use to us as we are not using it. The company keeps sending me bill every month with increased amount. Also they send somebody every 15-20 days to ask for the payment. This is totally unethical. It is not that I am not satisfied with the service...but if they continue doing things like this I may never revert to them again.TataIndicom — Extra Call rate of Tata Wireless Phone
Dear SirI Have buy tata Wireless phone last week (its Phone no is[protected] . in this phone i have facing Extra call rate cut form local call .I have call Customer care two times . But till now no any action taken by customer care.
Date: 26.05.2009
To,
Honable Judge,
Consumer Court,
Bathinda, Punjab
Sub: Inconvenience caused due to lack of service to be proceeded for Mobile Phone by Tata Teleservices customer care.
R/Sir/Mam
Our mobile no.[protected]Handset Model No. C2) was brought by us from Tata Telecom Services in Jan 2009, with a one year warranty for any defect in its function.
This phone stopped working on 16th April 2009 and was sent to Mr. Sandeep (Engineer) Tata Telecom Service centre, Namdev Marg, Bathinda. We were told to collect the telephone on 21st April 2009. A while our driver was sent but he was told to come after 3 days & again to come on 27th April, phone was not ready and on our request they gave an underwriting in writing to collect the phone on 01 June 2009, again it was not ready. We were informed to contact Mr. Vikas (Mobile No. [protected]) customer care officer in Amritsar. This did not help as he also kept on giving us new dates & the driver & vehicle kept on going to collect the phone every 2 to 3 days.
There customer care no. 121 was also contacted refer our complaint no.[protected] of 11th May, 2009.
Despite our utmost efforts & request our telephone is still not repaired or handed over to us. We have suffered greatly due to non performance of required services by Tata Tele Services Centre located at Namdev Marg, Bathinda.
Non availability of this telephone has adversely affected the working of our D.G.M. Mr. Pankaj Gupta who uses this phone. In addition we have incurred large sums of money by sending the driver & officer to collect the phone on promised days/dates. There also has been avoidable mental stress to our D.G.M. & loss of illness.
We therefore want our repaired set to be given to us immediately and compensation for the items mentioned above.
For Ansal Mittal Township Pvt. Ltd.
Authorized Signatory
To,
Honable Judge,
Consumer Court,
Bathinda, Punjab
Sub: Inconvenience caused due to lack of service to be proceeded for Mobile Phone by Tata Teleservices customer care.
R/Sir/Mam
Our mobile no.[protected]Handset Model No. C2) was brought by us from Tata Telecom Services in Jan 2009, with a one year warranty for any defect in its function.
This phone stopped working on 16th April 2009 and was sent to Mr. Sandeep (Engineer) Tata Telecom Service centre, Namdev Marg, Bathinda. We were told to collect the telephone on 21st April 2009. A while our driver was sent but he was told to come after 3 days & again to come on 27th April, phone was not ready and on our request they gave an underwriting in writing to collect the phone on 01 June 2009, again it was not ready. We were informed to contact Mr. Vikas (Mobile No. [protected]) customer care officer in Amritsar. This did not help as he also kept on giving us new dates & the driver & vehicle kept on going to collect the phone every 2 to 3 days.
There customer care no. 121 was also contacted refer our complaint no.[protected] of 11th May, 2009.
Despite our utmost efforts & request our telephone is still not repaired or handed over to us. We have suffered greatly due to non performance of required services by Tata Tele Services Centre located at Namdev Marg, Bathinda.
Non availability of this telephone has adversely affected the working of our D.G.M. Mr. Pankaj Gupta who uses this phone. In addition we have incurred large sums of money by sending the driver & officer to collect the phone on promised days/dates. There also has been avoidable mental stress to our D.G.M. & loss of illness.
We therefore want our repaired set to be given to us immediately and compensation for the items mentioned above.
For Ansal Mittal Township Pvt. Ltd.
Authorized Signatory
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D 26, TTC Industrial Area, Sanpada, Turbhe, Navi Mumbai, Maharashtra, India - 400703
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TATA TeleServices — Not Receiving the Bill on time
We are holding 5 tata telecom Land line connections (A/C NO[protected] &[protected] since past 3 years.Inspite of making several requests and complaints for soft copy of the bills,
we dot not receive it.
Most of the times the bill comes after the due date is over.
They have a very bad after sales service and do not even upgrade their systems.
Do help in this case!!!