[Resolved] TATA Indicom Photon Plus — Very slow speed than promised speed

prakash_psg

Address:

Bangalore, Karnataka

I'm a Tata Indicom Photon Plus post-paid customer (Photon Plus Account Number:[protected]. I'm in monthly Rs. 500 (30 hours free internet) plan.

For the last few days, I'm getting only 50-60 kbps download speed whereas the promised download speed is 200 kbps.

An instance of the very slow speed is below:

I downloaded some songs from a website today morning and it took 200 minutes for downloading around 800 MB. I started the download at 29-May-2011 at 5:55 AM and it ended only at 9:20 AM. Totally it took 200 minutes for downloading 800 MB. I'm having proof for this slowness in my laptop.

This means that, the speed is 4 MB per MINUTE (68 kbps) download speed whereas as per the service level agreement (SLA), the promised download speed is 10 MB per MINUTE (200 kbps) download speed.

IF TATA INDICOM PHOTON PLUS DOESN'T ACT ON THIS COMPLAINT, I WILL STOP PAYING THE TATA INDICOM PHOTON PLUS BILLS TILL THE TIME THE SPEED IS RESTORED TO THE PROMISED SPEED OF 200 KBPS DOWNLOAD SPEED (3.2 MBPS BROWSING SPEED).

BECAUSE OF THIS, IF TATA INDICOM STOPS MY PHOTON PLUS SERVICE, I WILL SUE (TAKE LEGAL ACTION) AGAINST TATA INDICOM FOR CHEATING ME ON NOT DELIVERING THE SPEED AS PER THE SLA (SERVICE LEVEL AGREEMENT)

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Soorajkumar

from Hyderabad, Telangana

Tata indicom photon — about the speed

Im your customer the downloading speed of your device is only 3-8 kbps & the browsing speed is also very slow even though speed+ is installed why it is like that for me waiting for your reply

Amit Sharma

from Gurgaon, Haryana

Tata indicom Photon Plus — slow speed issue

Dear Sir/Madam,
I have raised service request several time but prob, is as it is. As for as complain regarding without resolution my complain cancel by someone. Your Call Center 121 not provide any help Mr.Ashok,Mr.Kamal and Ms.Amardip on line but no solution given by them and also not registered my complain. every time when raised complain your JE visited at my premises and check network and assuring me that network team will resolve the issue, if there where no roll of your JE why every time he comes

I am still facing slow speed in Photon Plus at my premises. My old complain no. is[protected],[protected],[protected].My photon plus no.[protected].If you understand than resolve it ? I have no option..............

Tata DoCoMo Customer Care

from Pune, Maharashtra

Dear Customer

Greetings from Tata Indicom!

As per your complaint in consumer complaints website, we have forwarded your complaint to concerned authorities and will revert to you shortly.

Should you require any further assistance please mail us at Customer.[protected]@tatatel.co.in.

Regards
Customer care
Tata Indicom."

solomon13

from Mumbai, Maharashtra

TATA Indicom — PHOTON SPEED ISSUE

I had purchased TATA Photon device a month back and I am getting a very low speed. If i call customer care , they say that the technical dept. would call me and then the tecnical dept tells me to visit gallery. when I visit gallery they are unable to solve the problem and then also guide me to tech. dept. whos in turn again advices me to visit gallery.I am attaching the speed test done on my TATA PHOTON and RELIANCE netconnect simultanously. I am facing a lot of problems professionally due to this. PLease look into this and solve the query at the earliest. They are not even ready to refund me my amount

Anil Aggrawal

from Bengaluru, Karnataka

TATA Indicom — Speed

I am have bought Tata Photon Whiz on jan 2010 and when i was buying it then company dealer told me that the speed you will get 152 mbps from that but from that day i am getting only 40 to 50 speed. and i have complained alots of time in their zonal office and local office but they are not solving my problem.

prakash_psg

See, I don't want this standard answer "YOUR ISSUE IS BEING ATTENDED AND WILL BE RESOLVED WITHIN 24 HOURS". This answer is being given to all your customers, as a temporary reply. But no action is being taken on the slowness issue.

I want the exact reason why my slowness is observed. This is not the first time I'm experiencing the slowness. I'm observing this slowness for almost 75% of the times that I connect to Tata Indicom Photon Plus.

It is very much ironical that even after complaining to Mr. Sunil Batra and Mr. Anil Chandra (CEO & MD respectively), this issue is still not resolved

THIS SLOWNESS IS A BREACH IN THE SERVICE LEVEL AGREEMENT (SLA) AND I NEED A PERMENANT RESOLUTION FOR THIS, FAILING WHICH I WILL TAKE THIS MATTER TO COURT OF LAW FOR CHEATING YOUR CUSTOMERS.

manju094

from Pune, Maharashtra

this is manju here i am here to tell that tata photon plus is worse than any other companies. they just promise about all the things and they dont give back any reply. i have given more than 10 complaints not yet got any reply. i will proudly tell u all dat tata photon plus customer service is lesser dan zero. dey don care for any complaints and to any customers lso. dey just want 2 hit maximum no of sales not users!!!