[Resolved]  TATA Indicom - Tata Photon Plus Prepaid — online recharge done but account not get recharged

why i have faced 678 error the remote computer did not respond my number photon plus is [protected]

i am shocked at the manner in which executive treats it costumer, i brought a tataphoton+ [protected] prepaid on june for two week i was able to use it surf the net. then on the third recharge for 700 worth of data usage(15 june), error 678 kept appearing. then on the advice of executives at our local tataphoton centre i recharged for 200 on the advice that error 678 will be solved i.e by recharging again but still the problem 678 persist(remote computer out of order or didi not respond).so i deposited the usb modem at the local centre for them to solve the problem(already 15thjuly yet to recieve the usb modem), executives seems to have no knowledge about solving the error problem."advice by the call centre executive to retify the error problem by self" is not helpful either, costumer should never be told to fiddle with the software, even the warranty says so. i dont care attitude of the executives at the centre is a real shocker. frankly the whole tataphoton+ prepaid is a scam. my friends had asked me abt tataphoton + prepaid / bsnl usb modem, if this is how tataphoton treat costumers than????

i will also like to point out that i have already spent quite a few amount of money running to and fro from my work place to tataphoton local centre. i would like to know if tataphoton plans to compensate for the amont charged even when one is not able to use the prepaid modem to surf the net. on a serious note charging money with the assurance to provide the said service and failing to do so is an outright case of fraud and Case/FIR can be can be filed against tataphoton co through proper channel as a extreme or last resort.

Im using your tataphotonplus prepaid service. My tataphotonplus no. is [protected]. Please change my alternate no. to [protected]. Initially it was [protected]. As the initial alternate phone no. very soon going to be changed, so change the no. to [protected].
With regards-
Dr. Abhijit Chakma.
e-mail- dr.[protected]@gmail.com
mobile- [protected].

I have a similar experience.

your are not giving the promised speed my Account No. is[protected] i[censored] cannot solve pls return back my ill go on to other connection

Dear Sir,

My name is Suresh T. My connection [protected], Photon Plus was postpaid initially.I have given request to change it to prepaid on[protected]. There after my postpaid got Inactive and I am not able to connect it to get internet yet[protected].
I contacted tata office at Menaka Ernakulam and got the response that you have to recharge it. So I did an online recharge for Rs. 700 on[protected]Payment Id[protected].But my account got debited and no recharge happened. Then i went to Tata office at Menaka on[protected]. They told me they have raised one complaint and my photon will get recharged within 24 Hrs. But till now there is no response.

Dear sir,
I rechrged my tata photon prepaid connection today.
I tried through visa debitcard ICICI bank for Rs 700/-.But there was no confirmation on transaction.so I checked my account, there was no debit in my account.So I confirmed that recharged was not succesful.
I again tried through same route for recharging again for 700/-.But I found there was no confirmation on
transaction.
So I tried again through corporation bank for 700 rupees.In all above three cases There was no confirmation on transaction detail.I contacted tollfreeno.[protected].I came to know that there has been
no recharge in my accont.
When I checked my account I astonished to found that in all three cases money has been debited 700/
each time.
I contacted again customer tollfree no.They tell you have recharged three times same scheme.
Sir, When I am recharging for 700/- which is unlimited for one month, then why should I go for three times.
May be due to some software problem transaction detail was not displaced which caused me to try three times and unnecessarily I loosed 700+700 extra.
I requested again to customer toll free no.to help me how to get back this additional 700+700 i.e. total 1400 rupees.
They have assured me it will be sorted out before 14th june. and I will be get back my extra 1400 rupees.
my complain reference no. is COM[protected].
my ten digit no. is [protected]
I am giving the detail of the two transactions of Rs 700 each which may please be credited to my account again.
Date of transaction Transaction description/no. Amount
(1) 07/06/2011 VIN/ONLINE
RECH/[protected]/0 700/-

(2) 07/06/2011 VIN/ONLINE
RECH/[protected]/0 700/-
I am using internet for personal perpose and no commercial use.
Please see that, the excess 1400 rupees is credited to my account earliest.
waiting for your kind response
Thanking you
Sincerely
SUBAS SWAIN
email:[protected]@yahoo.co.in
mob:[protected]