[Resolved]  Tata Photon + Broadband — Bill overcharged

Address:

Manipur

Sir,
I have been a customer of Tata Photon + postpaid (950 plans with 5GB free usage) since August, 2010. I have been paying all its bills faithfully from the beginning. Suddenly from the month of October, 2011, the bill was overcharged to INR 3,499.00/-. I knew that the bill was wrong, because I never use its service in this way. My main works with this photon + service is to check and reply mails and to brows for articles and news etc. and this is also done most of the time during the nights. I do not use it for heavy download activities except some small files sometimes. All of my previous bills were in between INR 800 to 1000 or little bit more sometimes. Though I knew that something was wrong with their billing system, I paid the bill for October, 2011 as I would like to continue to use this service without any fight. But again to my utter surprise, I found the bill of November, 2011 overcharged to INR 3,349/-. In spite of my clarifications by revealing a few of their mistakes, they continue to force me to pay this overcharged bill.

I revealed to them the following their bill reading mistakes:
1. I received an sms from their customer care dated on 12/12/2011 at 12:54 pm that reads as, “your approx. unbilled usage as of midnight, 10/12/2011 is Rs. 70.6 (excludes discounts/monthly charges/roaming usage). Actual amount will reflect in the next bill.”
2. Again on 13/12/2011 at 11:36 am I received an sms that also reads as,“your approx. unbilled usage as of midnight, 11/12/2011 is Rs. 75.5 (excludes discounts/monthly charges/roaming usage). Actual amount will reflect in the next bill.”

The above bill reading sms is totally wrong and a great cheating sign from their customer service, because on 10 and 11 of December, 2011, I was out of station and I did not take my laptop or photon data card with me. And Nobody uses this service on the mentioned dates.

Therefore, I humbly request you to protect me from this harassment. I shall ever remain thankfull to you for your kind act on this matter.

Yours faithfully,
Mr. Manigun Sayed

Imphal
Manipur
My photon + No: [protected]
My e-mail address: [protected]@zoho.com
Cell phone: [protected]