Tata Photon+ — Inconvenience caused by Customer care department & Slow Connection Speed 0.50 Mbps

Hi Team

Subject: - Inconvenience caused by Customer care department & Slow Connection Speed 0.50 Mbps

This is to bring to your notice that I have been facing issues since I purchased Tata Photon+ A/C No:[protected] Tata Indicom No: - [protected] Modem No: - [protected]. I purchased Tata Photon+ from Tata Lobby which is located in Goregaon (W) near citi center and the representative named as Ajay gave all the instructions and he said as well as on the brochure its clearly mentioned that Download Speed o[censored]p to 3.1 Mbps and Uploading speed up to 1.8 Mbps, I tested the connection in the lobby and the speed was below 1 Mbps and the Representative Ajay said that first month I will get this much speed once I pay the first bill speed will increase, However its giving me a speed of only 0.48 Mbps Download and 0.64 Mbps Upload. For your Information when I received Tata Photon+ for the first time the onsite representative (SUNNY [protected]) didn’t not install TATA photon he said that the HDD is full and I showed him that the HDD capacity is 1 Tera byte and it has lot of space. he said he cannot do anything and he left, so I install it by myself, you guys have charged me 99 rupees for the installation.

I am calling customer care department since 1st of September as I am not able to create a A/C on the Tata website as want to check my internet usage as it says that I am already registered, However i am not aware of it. So I called the customer care department ticket number :[protected] Rupesh Shinde and he said that he has reset the password from his end and I should receive the password within 4 hrs and he has also mentioned in the ticket about slow connection I tried to explain him that I have checked everything still he said that I’ll get a call from technical department and so I called after next day and the other agent said that he has reset the password again and I gave my email address as [protected]@gmail.com. Still issue not resolved as I didn’t received any emails regarding password reset I called today that is 4th of September 2009 thrice first time I called and the agent named as Shoaib Shaikh he was not able to communicate with me properly and also he was not sure what he was doing. He was placing my call on hold for everything, as he was not able to understand my problem I requested for a supervisor, he said that he will transfer my call to his supervisor, placed my call on hold for 45 minutes still no answer, hence I have to disconnect the call, so i called again in the main queue and unfortunately reached the same representative Shoaib Shaikh and when I asked for a supervisor he said that there are many supervisor and he has to search and again placed my call on hold for 35 minutes again I have no choice I called again reached another representative named as leena Kalaskar Ticket Number[protected] and when I asked for her supervisor named as Pravin Nandkumar to inform him about the onsite technician she said he is busy and will call back after 5 minutes and I am still waiting didn’t received any calls yet. Also to let you guys know onsite technician visited my place Ramesh Sharma and his supervisor Deepak and Sunil he checked there is problem with the photon and I have to call customer care department connection and he was here for more than 45 minutes and he checked on the website speed.net I have also attached a screen shot for the same, in 45 minutes he only performed two steps 1: - Ping www.yahoo.com 2: - Speedtest.net and he was busy talking to people over the phone. So now I am stuck onsite people who doesn’t know anything about computers tells me that I have to contact customer care department and when I call customer care department to explain them my problem they talk about onsite technician. I am not able to get any resolution

Please take strict action on the defaulters mentioned above, I have already raised a complaint on consumer court, If not resolved further will lead to media

Kindly do the needful ASAP


Regards,
Mohd. Aslam Sheikh
Mobile:- +91 [protected]

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