[Resolved]  Tata Photon — Lack of information, excess billing

Dear Tata Indicom BB customer complaint manager,

I am a retired Tata senior executive with 37 years in the group. On relocation to Jaipur, I was recommended the "photon" by a local Tata company IT expert, and the gadget was 'sold' by an agent and installation was done promptly by Jagdish ( who left the job soon after). I opted for the 750/ 2 GB free plan.This was changed after speaking to your Raja Park Panchvati circle manager Vikas to the 500/ 1 GB plan. Initially the billing was in the range of Rs 750-850/- pm from aug/mid oct. Towards end of oct'09, my internet was disconnected abruptly ( the new manager Ms Richa was helpful ) as there was an unpaid bill of Rs 1734/-. Reconnection took some follow up....and I had no option but to pay this and till date have not received any invoice for this, tho' the amount paid is acknowledged. After this I left Jaipur from 18th/27th nov. On 5th dec after using the internet in the morning for an hour, i was again surprised to find a disconnection....Richa said there was a Rs 3700/- outstanding...the invoice said last date of payment was 12th dec 09. On my special request to Richa on the 28th nov, I received the details date wise utilisation bill after 8 days... it made little sense to me after many discussions that the plan suggested to me was not at all viable, and no economical deal proposal was forth coming.

In short I have paid over Rs 3000/- in 3 months and have received another bill for Rs 3700/ approx.... which is high billing by any standard.

I have there fore decided to do away with this gadget costing Rs 3600/- and discontinue any further use of this product. Sadly, as an ex Tata employee, I feel sad that there seems to be a lack of knowledge on the best deals of the photon.. or a covert attempt to gyp the customer with excessively high billing. There also appears to be no "buy back" scheme known to customer care or the local staff. I have not paid the last invoice amount and am most reluctant to do so... Please treat this complaint as notice from a very harassed and disconted customer.

sincerely yours

Salil Dutt