Tata Photon+ — PHOTON IS THE WORST

Dear Sir, I have been having constant problem with Photon+ and there has been `NO Response virtually to my mails, Calling them from my Mobile on[protected]. The `write to us is bogus', since it never transmits the complaint. The nodal officer manages to send Mails Failure after 24 hours, caller from Chandigarh is rude and non-responsive. It is ironically true that TATA's seems to behave like a `casual Govt. Dept.
A senior citizen do not know- `what to do' in Mera Bharat Mahan', i.e. if i surrender the cost of device at 2600/INR goes waste-DoT is also helpless-Wasting time, since you r unable to send them mail directly, despite numerous efforts, on their pattern of Tata's `write to us' as stated above-Forums also r toothless, because of `clutch' applied by these people;

Nevertheless the mails (Unreplied by them), are as under:

To:nodalofficer.[protected]@tatatel.co.in
I am forwarding the complaint dated 08th Aug 2010 vide which I had been in distress in using TATA Photon+ as follows:
1. I had asked for the upgradation of my plan to 10GB before the last billing cycle with a purpose o[censored]sing that my benifit, but vide various calls made by me over the last more than a month that I have been having too slow speed on the subject connection quite off-and-on which is verifiable from your records & is well known to you; There has had been virtually `NO USE' of giving your various request/complaint numbers, the last being[protected] on 18th Aug:

2. Due to low speed or non connectivity from the middle of July 2010 to 11th Aug 2010 I have not been able to consume even half of the GB allotted; Therefore I had put in a genuine request of `waiving off (Only) a few charges but it seems that You have been enjoying the distress calls from the customers as neither the problem of slow speed nor the waiving of excess charges nor the reversal of plan to 2GB (Vide my mail dated 08th Aug 2010), has been attended to, so far;

3. I do wish to call upon you to act fast on the above, failing which I shall be constrained to take up the matter to an appropriate forum at your cost and consequences;

Thanking You-Sincerely-VIRINDER DEWAN


----- Forwarded Message ----

From: virender dewan <[protected]@yahoo.com>
To: customercare.[protected]@tatatel.co.in
Sent: Wed, August 11, 2010 5:22:53 PM
Subject: Fw: Reg:Photon+ No. [protected] & A/c No.[protected]
Sending again-DEWAN
--- On Sun, 8/8/10, virender dewan <[protected]@yahoo.com> wrote:
From: virender dewan <[protected]@yahoo.com>
Subject: Reg:Photon+ No. [protected] & A/c No.[protected]
To: customercare.[protected]@tatatel.co.in
Cc: "vdewan2005 gmail" <[protected]@gmail.com>
Date: Sunday, August 8, 2010, 12:05 AM

To: customercare.[protected]@tatatel.co.in
Dear Sirs/ Madam,

This is too agonising on the irratic behave/ service of the subject connection as follows:

1. As is well known to you from your records, vide various calls made by me over the last more than a month that I have been having too slow speed on the subject connection;
2. Even your executive too attended to that at my address in early July. Within 02 days of that visit I had started having the same problem but `No-one came to set that right, despite my wait for him (Mr. Manoj has had visited ONCE only);
3. I wonder if that has any connection with my request for changing my plan to 10 GB, since the trouble started-soon after that, i.e. even before this plan introduced;
4. There has had been virtually `NO USE' of giving your various request/complaintnumbers:
No.[protected]On 10.07, 12-07),[protected]On 12.07, 21.07),[protected]On 25.07 & 02-08),[protected]On 03-08);
5. Thet net has had been down (Completely) for 05 days and had been sluggish for more than a month that I have not been able to work/ operate with my Corporate OFFICE-BSI);
6. Though for the last 02-03 days I have been working on net with P+, but looking at the past experience, I have grown pessimistic;
Nevertheless since I went for Photon + on my own (My Office has all the cards from Reliance), I wonder as to how long I have to listen to my Superiors.

Therefore I call upon you to compensate me and revert back to my original-2 GB plan immediately and avoid sending me bill for the 10 GB plan;

Pl. acknowledge and act fast-Regards-Dewan V "

PS: A genleman Mr. Keshav called on me on 20th Evening and left my Complaint No.[protected] un-resolved-The speed test gave a Max speed of 0.41Mb as againsi expected of more than 2.0Mbps, besides the complaint on charges for not -in use-Photon services (Due to v.low speed or non-connectivity, too is un-resolved-Regards-DEWAN

Yes bro these companies manager should do anything for clean these irregularities towards customer complaints. I am also suffering from the very slow speed of tata photon+ broadband. If things going like this only then the company has to pay heavy loss of customers.