Tata Photon + — They overcharge the customer | |
I advise everyone not to select Tata Photon+ minute based plan. Either there is bug in their software or Tata is deliberately doing it to overcharge the customers. If you shutdown your computer without logging off then they keep on counting minutes. Say if you shutdown your computer at night forgetting to log off, then they will keep on counting minutes till next time you log in / log off. In case of mobile phone, if during call my battery goes off then call automatically disconnects. Service provider do not keep on counting Air charge till you charge your mobile and turn it ON again. Tata Photon+ is also kind of wireless Phone with number. So if I shutdown computer then automatically their software must logof[censored]ser. I god unexpected bill two times. While talking to customer care they accept this situation but regret to do anything for this issue. Was this information helpful? | |
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I bought a Tata Photon + on 31st July 2009 having number [protected] [protected] and account number[protected].
After using the photon I found that speed is very very low. I contacted customer support they gave me various settiing but couldnot increase the speed. The speed I was getting was in the range of 100 to 300 kbps. This was tested from the website provided by Tata support executive. The complaint was registered vide email on august 10 2009 vide docket number[protected].
Various executive visited my house, changed various setting in the computer but could not increase the speed. They checked with 2-3 computers at various locations in house and even used their own laptop to check but of no avail.
On complaining to nodal office on august 11 2009 he closed the call informing me that speed between 256 kbps to 600 kbps is Ok. and had no explanation why my Photon is working so slow.
On appealling to to Applleate Authority vide no.[protected] dated 14th October 2009 I am yet to receive any answer.
I hv stopped using the connection and is running around to get my refund from the comapny, for this expensive white elephant where the ad claims speed upto 3.1 MBPs but comapny says it is not possible.
Now they are only asking for the bill which they have generated without solving the problem. The 3 bills I have already paid without getting any service, they are silent about it. The complaint to Nodal Office and Apellate Authority is still pending.
After using the photon I found that speed is very very low. I contacted customer support they gave me various settiing but couldnot increase the speed. The speed I was getting was in the range of 100 to 300 kbps. This was tested from the website provided by Tata support executive. The complaint was registered vide email on august 10 2009 vide docket number[protected].
Various executive visited my house, changed various setting in the computer but could not increase the speed. They checked with 2-3 computers at various locations in house and even used their own laptop to check but of no avail.
On complaining to nodal office on august 11 2009 he closed the call informing me that speed between 256 kbps to 600 kbps is Ok. and had no explanation why my Photon is working so slow.
On appealling to to Applleate Authority vide no.[protected] dated 14th October 2009 I am yet to receive any answer.
I hv stopped using the connection and is running around to get my refund from the comapny, for this expensive white elephant where the ad claims speed upto 3.1 MBPs but comapny says it is not possible.
Now they are only asking for the bill which they have generated without solving the problem. The 3 bills I have already paid without getting any service, they are silent about it. The complaint to Nodal Office and Apellate Authority is still pending.
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2A, Old Ishwar Nagar, , Okhla Industrial Area Phase 1, Delhi, Delhi, Delhi, India - 110065
View all Tata Photon contact information
Greetings from Tata Indicom!
We understand your concern regarding the overcharge on your Tata Photon+ minute based plan. Kindly accept our apologies for the same.
However, to assist you better, we request you kindly provide us your, Tata Photon connection details. You can mail your details at Customer.[protected]@tatatel.co.in.
Thank you for your time and patience.
Regards,
Customer care
Tata Indicom