Tata Photon + — Device not responding

Address:

Surat, Gujarat

Respected Sir,
I have one 2 Tata photon plus device and I am using it since last 8 months and since 4-5 months when I connect it, from its application it seems that the device is connected to the internet and the network also been full. But when I browse no website opens(does not responds). I have lodge 6 compolains against this problem via Coustomer care no. bt every time a message comes to my phone and a mail that your complain is resolved, but again it is the same. Then thrice they had also made some changes of setting in my PC but still the problem occurs. Once I visited there Service Centre then PROGRAMMING was done in my device then again the same occurs, then again I was sent to a different service centre, there I was told that you should by a another device wworth Rupees 800/- . But I think that changing the device can not solve my problem because if there is a problem in Device then, it can not be seen as connected. and I have checked my device in 3 other PC's and different areas. With me 3 other friends in my group also have the same problem.