[Resolved]  Tata Photon+ — Very low network and ignorance of complaints

Tata Photon Plus — Low Network Coverage

Hi,

I have purchased a Tata Photon Plus device on 3rd Sep 2010. Tata claim that this device has the speed up to 3.1 mbps but I did not get speed beyond 20kbps. It is very difficult and frustrating to have this slow speed which does not even let consumers check their email. I am also having a big query about the customer care of Tata. Whenever I try to call a Tata customer care, I have to keep myself waiting for 10-20 mins just to get the call picked up. Its just like talking to Prime Minister or President of India. I have also placed a complaint regarding slow speed of just 20kbps. Tata claims that the technician will visit home within 24 hours, but it has been 48 hours and I am still waiting for his visit. Does Tata think about and values the customer. I suggest Tata should stop these frustrating activities by increasing the staff and fulfill the customer’s queries or believe me; customers are going to be fooling this way anymore.

- Vikas Tyagi

me suffering too...the worst internet in the world (photon+), , , , , i m facing a very low download speed of 10-20kb/sec...it takes 15 hours to download a file size of 700mb...very disgusting...i have a photon+ (prepaid), which is now unlimited...they say that it has 3.1mbps of download speed...which i never get..and after the balance reaches 0...it will have 1.5mbps...but i get..10-20kbps...wow what a fcuking service...and what to say about the customer care...they just pick up the phone and try to convince customers... SERVICE >>>>>

Connectivity is a major issue for me too.
I was just getting 1 or 2 signal towars (mostly blank signal).
Customer care executive, guided me to un-install the OS.
When I am in roaming, the same system works very well.
But, how come, when I come back to the place where I purchased the connection its not working.
OS is the same while roaming as well. I am asking the customer care executive of tata indicom...Can you justify why an Un installation of OS is required just to fix the connectivity issue? The same OS works well in different palce (where it is not corrupted), but in some other place its become corrupt. I will un-install. but can you justify me why?

Sathish

same is the problem with me...they promised me for the speed to be 3.1mbps.but the speed is not increasing more than 10kbps.specialyy while downloading a movie...it is just pathetic...even more than that.i got the recharge of 1250...but that was just useless...because the entire month went in compalining and still nothing has been done regarding this...they aree not even ready to take the device back.the company people are not even responding to the calls properly...they themselves are not understanding about wats going on.i am feeling like throwing this tata photon+ on there face...the word is PATHETIC..because no body is ready to take the responsibility of th e same..they told me they will soon do somthing about it but it is over a month and nothing has been done...i ll suggesty everybody to never buy a photon+.