Tata Photon+ — Harassment from customer care

Address:

Andhra Pradesh

I had taken a tata photon+ internet dongle and had opted for a 10 GB plan of fixed monthly rental Rs 2000/- in June 2011. But it had stopped working in December 2011, and when the customer care called me regarding the bill in January i raised a complaint that my Tata Photon had stopped working. then they told that they shall sent someone to look into it immediately. But there was no action from there side later. And they just kept on adding on to my bill from then on, and keep calling me regarding the bill payment. I made it clear that i had already complained that my Tata photon isn't working and that they could check my usage if they wanted. But they refused to listen and asked me to pay the bill till march anyway and that they would think of looking into it thereafter only.
I'm being asked to pay for months during which my photon wasn't even working irrespective of having raised a complaint. It's highly irritating because they call from different numbers almost on a daily basis and argue unreasonably. Please do understand my plight and help me get justice.

Thanks
Reshma