[Resolved]  Tata Photon Internet Connection — Billing , Telecommunication & Poor Services

Address:

Jaipur, Rajasthan

DEAR SIR / MADAM,

With Deep Grief and Painful Heart I am bound to write such letter to you. I am a user of Photon USB Internet of your reputed brand.

I have a TATA Indicom Photon connection number [protected].
My Customer Account Number Id:[protected].
Internet conection under the tariff plan HNI HSIA USB 1100 MB Plan.

1-CONNECTION SPEED SLOW:-
Initially tata photon data card was giving a download speed upto 50-60 kbs/sec. Now service is poor my photon data card acess download speed 25-30 kbps/sec, very low. Tata indicom broad band in spite of having one of the most ethical parent has taken consumers for ride Why the connection spedd got very slow ?

2- IRREGULAR BILLING MAIN PROBLEM:-
Since last three months I have not received the bill, email ,mail alert for bill. Ihave requested to send my bills through my Email ID [protected]@gmail.com. But the shameful aspect of such a reputed company that nomail of bill has been received till today. Repetadly contact to dealer replied the it will updated in next billing cycle, delay was due to server or head office problems.

3-DENIED ACESS PHOTON CONNECTION IN OTHER DISTRICT OF SAME STATE-:
Tata indicom broad band in spite of having one of the most ethical parent has taken consumers for ride .When I took connection, I was told that Tata indicom would be available anywhere. On accessing at Udaipur (RAJASTHAN) same photon data card denie to acess internet,

4-NO PLAN CHANGED SINCE THREE MONTHS LAPSED :-
I gave the request to change my plan HNI HSIA USB 1100 MB Plan to HNI HSIA USB 1500 MB Plan since three months back but still no change recived till today. Again I contacted your dealer center they replied the it will change in next billing cycle. After all I rquest your dealer not to change my plan. Continue my existing Plan

If such services continue that means company compel us to surrender Ttata Services . Requested you to kindly look into the matter so that others don’t get humiliated from reputated TATA SERVices.
With regards,
Narender Kumar Assudani
[protected]@gmail.com