Tata Photon Plus — Zero Customer service - Any problem,no solution but complaints move to resolved state

Address:

Andhra Pradesh

I am Ranjith and I have Tata Photon Plus connection with number [protected]. This is regarding the billing for October which got generated on 5th of November. If I add up the daily usage given in my
tata indicom account online, it sums up to 9403 MB which is well below the 10GB limit. But the bill got generated saying I used 11900 MB saying I need to pay an excess of 1000 Rs than whay I pay everymonth because I crossed the 10 GB limit. I have the screenshots which indicate exactly how many MBs of data I used everyday. I have been making calls on phone and the complaints move to resolved state when I myself am not satisfied did not close the issue.

First complaint ID[protected] I got a call from customer service executive named Vamsi who had absolutely no understanding of what my problem was. He was talking about last bill which was already paid and I had no issues with. When I mentioned I had issues with this month's bill, he quietly closed the issue saying you need to send a mail to
Customer.[protected]@tatatel.co.in, Customercare.[protected]@tatatel.co.in From that day all my mails to these email ids are bouncing.

Second complaint ID[protected] Asked for an itemised bill so that I could match it with the screenshots that I have. He had sent an itemised bill indication minutes and not data usage. I asked him I need itemised bill indicating how many MBs of data I used on a day to day basis. He says they do not have it. Ridiculous, I have data from my login from their website and now they say they cannot get the same data. They closed this also saying itemised bill was given to me.

Third complaint ID[protected] A a customer care executive called up saying because you have been complaining continuously, we will reduce 500 Rs from your bill and he cannot reduce 1000 Rs. I argued a lot but he would not agree. I asked him name and he did not give me his name. He says a new bill will be generated in a day reducing 500 Rs and closed the complaint ID. No new bill, it's been 6 days now.

Called up again today - They have no history of what happened all these days and I have to re-sayyyy everything again and a fresh complaint was taken. I am sure they will say some other story tomorrow and close that as well.

Do we call this customer service? I have high regards for Tata because I believed they follow ethics but these acts are making me think otherwise. Doing all this it has taken 15 days now, wasting all my precious time. The due date of the bill is 21st of this month.

One more thing, for every complaint they say you can contact Nodal officer Mr. Dheeraj Chatlanion [protected] if you are not satisfied with the closure of the complaint. If I call him, the call gets accepted with a fax machine kind of noise and no response from the other side.

Ranjith
[protected]