Tata Photon Plus — no connectivity @ network | |||
dear sir .I am h c khurana and i am using photon plus connection since last 10 days and shamefully i have launched 3 complaints regarding network but i have not received anything from your side even your engg. have come 2 times but they say we cant do anything.please tell me what to do of your useless connection photon no is [protected] and latest complaint no is[protected] first tme your je came to me in res at moti nagar and after one hour he told me that i have checked all settiings and i cant do anything about slow connection . he also told me that tata photon is the worst among all companies "I even dont use it and prefer to use airtel. why did u buy this". i told this je named ganesh what to do . he told me better to buy airtel connection. i said what about 2400 rs for photon plus he told u never get anything back from tata and told me to complaint in customer care on sunday i launched 2nd complaint and your je came to my office address at kashmere gate. i tod him that signals here are zero of tata photon plus and he said tata signals are worst in kashmere gate and u will never get signals here . he also told me that our job is only to close complaint by fooling customers even if we have to tell anything for third time in front of your je i gave a complaint to your cc and they gave me a complaint no[protected] and a message came to my phone that your resolve time for this complaint is 16 sep 5.46 pm and today i am sending this e mailon 17 sep and yet no body came to me then i called cc and there i had a chat with poornika ji . she was the most helpful in you tata photon and she assured me about prompt action and latest complaint no for that is[protected] and i am again waiting for the resolution . please sir help me about this photon connection a i am losing lot of my work because of your connection . please contact h c khurana ([protected]) Was this information helpful? | |||
 3 Comments | |||
Comments
Tata Photon Plus — connectivity
tata is taking advantage of his brand name,without having knowledge and emply they came into internet business.its my suggetion to mr.TATA...hopless service........
Hello i have been using tata photon plus from quite a long time now, even though it gives really slow speeds as compared to advertised i continue to use it, but from past week this new problem has started it is continuosly getting connected and then getting disconnected i am a day trader and continuity in net connection is a must for me i called customer service few times first time they said that this is a general problem and be rectified in 2 hours( but nothing happened as expected) and the next time i called the execute asked me to uninstall then reinstall then resart and lot of stuff but after everything has been done the problem still persits, i know tata photon is a really big internet service provider and one customers problem doesnt really matter to them but if everyone one started to get dissatisfied by your services then photon would be history so plese look into the matter.
Rachaconda Madhu Sai ([protected])
Rachaconda Madhu Sai ([protected])
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2A, Old Ishwar Nagar, , Okhla Industrial Area Phase 1, Delhi, Delhi, Delhi, India - 110065
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TATA- PHOTO — NO connectivity
This has reference to the problems faced by me regarding usage of TATA Photon + The photon device has not been working since 25th Aug 2009. My A/C No:[protected], Photon No: [protected]. I am based in NagpurI have been since then running from pillar to post to get this issue resolved.
I had initial logged a call with request No:[protected]
I had also escalated the matter to your site Reference No. is 100944 on 2/09 & today Ref No. 102544. dt.7/09
I have also contacted the following nos. Technical: [protected], Toll free [protected]
Sameet Dey :[protected]
Atleast 5visits ( 4 different persons) have been done by the technical personnel.
Different reasons have been given as below:
Laptop Probem/ settings in Laptob blocking uSB device.: I offered them 4 diferent laptops. Problem remains the same.
We have reset thetower, now it should work: Problem remained the same.
We will upgrade the software in the Photon Device: No one turned up.
The modem Hardware has a problem: No one is ready to certify the same.
The following persons have visited me:
Ishan -Service Engineer: [protected]
Vikram:[protected]
Mr. Ravi(Utkarsh Electronics):6464108 & spoken to Mr. Ravi, Amar Kahar & Mr. Anil Deshmukh o[censored]tkarsh Electronics. Each one of the above promises to resolve the matter in a days time.
On further calls im only assured that one more engineer will be deputed.
I am disgusted, frustrated & fed up with the services. Such service is only bringing disrepute to the TATA's
I am stuck, since i have paid Rs. 3500/- for the modem, & run internet bills in exess of Rs 3000/- in 2 weeks. I have also paid the same. The down load speed is not what it has been claimed to be. False claims have been made while selling the equipment. This is also misleading the customer.
I was further informed that the photo will be replace in a couple of days. i also got a call 2 days later that the photon will be delivered in a hours time.
LAter on I when i followed up i was told there were technical issues an teh same would be rectified within 48 hrs.
Mr. Samit Dey who is based in Pune has again asked the IndicommNAgpur office to get in touch in me. I am left in the lurch and with nowhere to go. I never expected this from the House of TATA.