[Resolved]  Tata Photon Plus — Payment for Non usage

Tata Photon Plus — Non Usage Payment

I have not been using Tata Photon Plus phone no. [protected] and had asked disconnection of the services 6 months ago due to Very Poor Signal Strength and Services. Now i get a call from Legal Department that my number has not been deactivated yet and i still have to pay the amount for the usage. i have not been using the stupid device for more than 6 months now. This is the worst Service a customer can get.

I demand refund of the amount they have charged me.

Dear Mr. Srinivasan,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We would like to inform that, your complaint bearing docket number:[protected] have been put before the concerned department. We have accorded it top priority and are expressly working towards resolving it at the earliest. We should revert to you shortly, request you to kindly bear with us in the interim.

We assure you that we are committed to resolving the issue to your satisfaction.

Should you require any further assistance please mail us at Customer.[protected]@tatatel.co.in or you can call us on[protected].

Thanks and Regards,
Customer Care,
Tata Docomo.

Dear Mr. Ranjith,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We request you to kindly provide us your Tata Photon connection details, e-mail id or your alternate contact number, which will assist us in doing the needful.

We assure you that we are committed to resolving the issue to your satisfaction.

Should you require any further assistance please mail us at Customer.[protected]@tatatel.co.in or you can call us on[protected].

Thanks and Regards,
Customer Care,
Tata Docomo.

Even i am facing the same problem. I lost my device by december, and i made call to photon plus customer care to block the device. They said the device is already blocked due to payment left. I got a call from customer service executive to make a payment even though i was not used the device on jan and feb 2012 they made a bill for Rs.2500/-. I paid that and gave a letter to close the connection but still am receiving Fraud bills to make a payment for march month(Rs.350/-). How come i will pay without using the device.

Even a worst service on the counters as well sometimes my dad use to settle the payment each time they will take the money (if the bill amount is Rs.723/- they will take Rs. 730/-), they say like we will adjust that while paying next month bill like that, if we ask and they will shout. How dare are those people such a bad service i ever seen. I am not going to bare anymore. Why should i pay without using that stupid device??????. Even for me money matters.

Myself Divya, Photon plus account no as below
Account No.:[protected]
Customer Name: Divya
Location: Tamilnadu

It’s my request to consumer forum to take necessary action against TATA Photon or help me to go further.

Thanks & Regards,
R. Divya

i am having all proofs regarding that please someone help me to go further.