[Resolved] Tata Photon Plus — FRAUD METERING FOR INTERNET USAGE | |||
I HAVE TATA PHOTON PLUS NO. [protected] POST PAID CONNECTION. THE FRAUD USAGE OF INTERNET SHOWING ON 01/03/2012 AT 11.27.51 HRS TO 13.57.56 HRS CONSUMING 856 MB. ON 01/03/2011 MY OFFICE WAS CLOSED AND I WAS LOG IN AT 21.11.39 TO 21.47.27 AND THAT USAGE SHOWING CORRECT. AS PER MY PLAN I GET HIGH SPEED (TATA PHOTON +) CONNECTION UPTO 1 GB USAGE AND AFTER THAT I GET SLOW SPEED CONNECTION (TATA WIZ). I AM UNABLE TO WORK ON INTERNET DUE TO SLOW SPEED AND IT GET DISCONNECTED FREQUENTLY. BUT DUE TO FRAUD METERING I CROSS 1 GB USAGE AND MY CONNECTION GET SLOWED. DI-SPITE OF BEING COMPLAINT MAIL (CS.TATA REGISTERED (COMPLAINT NO. 30041835 DATED 03/03/2012 ON MOB. NO. [protected].) THEY CLOSED COMPLAINT WITHOUT SOLVING A PROBLEM & COMMUNICATION WITH ME FOR VERIFICATION). I TRIED SEVERAL TIMES ON HELP LINE NOS.[protected] BUT IT FOUND THAT IT IS HELPLESS LINE NOS. THEY HAVE NO SOLUTION ON THIS PROBLEM. THEY ARE NOT AGREE TO TELL ME CONTACT NO. OF ANY RESPONSIBLE OFFICIALS TO FORWARD THE COMPLAINT TO RESOLVE THIS ISSUE. SUNIL BHAGWAT - [protected] NAGPUR, MAHARASHTRA Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
Tata Photon Plus — Fraud Metering
I have been using Tata Photon since the last one month......The service is pathetic....They are trying to bluff the customers....First of all they said that I only have to pay 500 rs a month and I will get 3.1 mbps speed throught the month....but later i came to know that the speed is only limited till 1 gb then I cahnged my plan to Rs 950 for 5 Gb high speed.....but withn 6 days they said that your high speed is over and now you will only get speed upto 30-40 kbps.....moreover the usage meter is totally fraud.....They show 5 gb usage when I haven't even useed 1-2 Gb from the last 6 days.... Dear Mr. Sayantan,
Greetings from Tata Docomo!
We sincerely apologize for the inconvenience caused to you.
We request you to kindly provide us your Tata Photon connection details, e-mail id or your alternate contact number which will assist us in doing the needful.
We assure you that we are committed to resolving the issue to your satisfaction.
For any further assistance please mail us at Customer.[protected]@tatatel.co.in or you can call us on[protected].
Thanks and Regards,
Customer care
Tata Docomo.
Greetings from Tata Docomo!
We sincerely apologize for the inconvenience caused to you.
We request you to kindly provide us your Tata Photon connection details, e-mail id or your alternate contact number which will assist us in doing the needful.
We assure you that we are committed to resolving the issue to your satisfaction.
For any further assistance please mail us at Customer.[protected]@tatatel.co.in or you can call us on[protected].
Thanks and Regards,
Customer care
Tata Docomo.
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2A, Old Ishwar Nagar, , Okhla Industrial Area Phase 1, Delhi, Delhi, Delhi, India - 110065
View all Tata Photon contact information
Greetings from Tata Docomo!
We sincerely apologize for the inconvenience caused to you.
We would like to inform you that, as per our records we found that our concerned department spoke to you regarding the comlaint bearing vide docket number[protected].
Hence, we would like to inform you that you are facing low speed issue due to the speed has been capped according to your plan.
For any further assistance please mail us at Customer.[protected]@tatatel.co.in or you can call us on[protected].
Thanks and Regards,
Customer care
Tata Docomo.