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That Photon + Issue is resolved, This issue gone through Manager Level .after that this issue solved...like this...Problem
While using Tata Photon + (Pre paid) devise other than metropolitan cities and getting the following errors
1. getting *678 Error
2. when we test the devise connection with Activation process and getting the message as ‘The remote computer did not respond’
Reason for this problem
Other than metropolitan cities (where ever the *678 error is coming) the towers and internet Switch’s are mapped to use Tata Indicom devise and not for HUAWEI devised like Tata Photon +.
Steps to resolve:
1. Check the Settings Network Mode Preference– It should be Hybrid / Tata Photon Whiz
2. Do the following steps
a. Get the ‘account tool for TATA.exe’ software from Tata customer care (This software will help to connect Tata Indicom switch’s from HUAWEI devices)
b. Install the ‘account tool for TATA.exe’ in the computer
c. Run the Account.exe software and enter the following information
d. MIN Number - We can get this from Customer care by providing your 10 digit Account number
e. MDN - This is your 10 digit Account number
f. SPC Code – 000000
3. Restart the Tata Photon + devise
4. Check for the Internet
While using Tata Photon + (Pre paid) devise other than metropolitan cities and getting the following errors
1. getting *678 Error
2. when we test the devise connection with Activation process and getting the message as ‘The remote computer did not respond’
Reason for this problem
Other than metropolitan cities (where ever the *678 error is coming) the towers and internet Switch’s are mapped to use Tata Indicom devise and not for HUAWEI devised like Tata Photon +.
Steps to resolve:
1. Check the Settings Network Mode Preference– It should be Hybrid / Tata Photon Whiz
2. Do the following steps
a. Get the ‘account tool for TATA.exe’ software from Tata customer care (This software will help to connect Tata Indicom switch’s from HUAWEI devices)
b. Install the ‘account tool for TATA.exe’ in the computer
c. Run the Account.exe software and enter the following information
d. MIN Number - We can get this from Customer care by providing your 10 digit Account number
e. MDN - This is your 10 digit Account number
f. SPC Code – 000000
3. Restart the Tata Photon + devise
4. Check for the Internet
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2A, Old Ishwar Nagar, , Okhla Industrial Area Phase 1, Delhi, Delhi, Delhi, India - 110065
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Tata Photon — roaming problem
I have a tata photon whiz. it does not provide service in rajasthan. I have complaint against this but service provider does not take any action. plz take a action. Thank you