[Resolved] Tata Photon Plus — Broadband Service | |||
DEAR SIR/MDM I have taken connection TATA photon broad band service few months ago which . TATA Indicom no [protected]. & ACCOUNT NO[protected] Last few days more than 15-20 days I have seen problem to connectivity as well as speed. Few times I can not connect it shows cyber down. When I complained , tata has send some technician whose report was problem is creating from our (tata) cyber, for this it is getting too much slow. It is happen at any time like mid night, evenning,day time. I have complain their customer care center as well as Nodel office but no positive attitude. Every one told me give me one day I will solve your problem. Today I have spoken nodel office who told me I will do it. Same thing told me every nodel officer. I have asked that if your service is not upto the mark why did you send my high bill then he keep me hold & disconnect phone line. No one has interest to solve the problem . Right now in my opinion TATA can not solve the problem regarding speed aas well as billing. Every months creat problem with me but no has taken action. Now I like to get back my money which paid for modem & I will return modem to tata. But they are not agrey with that. Tata told me that they can not do this. My question what can do tata photn broadband for me our public. In customer forum lots of complain but tata has no interest to solve. Now tata not return money & not giving service 3.2 ambps which was mention by TATA photon. TATA provide contact no & nodel officer name Ms .Suggun Shetty & I have tried to speak with her but this I can not reached to her.Some one told me she is not here & we will solve your problem. But I have not got any positive attitude from nodel office also.They are telling me give me one day I will solve your problem. I am requsting to customer forum please help me to get back my money or get the service from tata. THANK YOU Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
sir my photon plus broad band is not working from 21 dec 2010 to till date. so kindly resolve my problem . my photon no is [protected]. i by tis plan from dehradun. the message come in my computer is " remote computer is not responding. so connection is temporaly disconnected.plewase helpme from .
[protected]@gmail.com mob no [protected]
[protected]@gmail.com mob no [protected]
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2A, Old Ishwar Nagar, , Okhla Industrial Area Phase 1, Delhi, Delhi, Delhi, India - 110065
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TATA photon broad band which Indicom no [protected]. & ACCOUNT NO[protected].
After made complain tata mention that he solve the problem . Tata's technical department informed you that in your area has technical fauld it will take more than 5-6 months improve & still I can not get speed .I have called nodel office & i have spoke with Mr. Pratap who suggest me that you can disconnect your connection for 3 months & then you can use it.
I got a mail from nodel office they mentiopn that they have no problem in network & speed. Now I did not understan whats going on basically. Tata's technical department informed me somethingf & nodel officer informed me opposite. Now what camn I do for tatat.
Still I am waititng for service where tata is not proviiding. Right now I can not see any way to find my connection because it is too slow.
Please help me to solve the problem.
Thank You
Dipesh