Tata Photon Plus — Reg Online Ordering of Tata Indicom

preethyiyer

from Bengaluru, Karnataka

Address:

Karnataka

This is with respect to the Tata Photon Plus Internet services providers' failed SLA and zero support to customers applying for their "superfast" Tata Photon Plus services.

here's a brief of the situation:
1. I submitted an online application, filling all the details, and paying Rs.1500 with respect to a new "Tata Photon Plus" Internet USB on 9th December 2011, on Tata Indicom's website: http://www.ichoose.in/etrade/wireless-internet.jsp.
2. I got an email (attached) acknowledging the successful payment, and an Application number (ET[protected]
3. It was also mentioned that my Tata Photon Plus would arrive within 3 working days (or lesser) in both the product page as well as in the order tracking page (attached),
4. I decided to wait for a week, giving the service provider some time. But during that time, and even till now, there has been no communication from them.
5. Last saturday, exactly 7 days after my application, i called the bangalore branch of their customer service, and spoke to Mr. Anand ([protected]). Who promised that it would be handled ("within an hour") were his exact words, but no response from him.

And now, my application fee of Rs. 1500 is stuck with Tata Indicom, and I dont have the service I requested for. And there is no response from any one.

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Comments

mukta khanna

Tata indicom - photon plus — device not delivered yet from last 1 week

I have a complaint against Tata Indicom - photon plus company. I had a made a payement of Rs. 3000 for buying the device. I was informed by the exectuive from the company Mr. Manoj Sarang (executive code: MHA016A42476) that the device would be delivered at my door step on saturday thye 28th August 2010. since than i have been waiting nobody has ever come to deliver the device to me. and forget that i complain at thei customer care number nobody looks into your problem nobody is helping me to gwet the device i have a application number as:3169127and my account number is :[protected]. i want either my Rs.3000 back or i want the device today itself.

preethyiyer

from Bengaluru, Karnataka

I've been following it up with your customer care.Each email reply takes atleast 24 hours, aand i get the same mail from a new name of your customer care team, asking for the same information(Application number), that i've probably given thrice, in bold, huge font so people are able to see it, and they dont seem to understand. It is going to be 2 weeks since i applied, assuming it would be delivered within 3 days, when i needed it. I think I've had enough of "bearing with you in the interim". I'd like my money back. TODAY.

preethyiyer

from Bengaluru, Karnataka

The complaint was supposed to be resolved today at 3:00 p.m. according to your declaration above. I've not got a call or an email from an actual person, telling me what they're doing. I get a mail that it will be done in 24 hours! what nonsense is this?! I would like my money to be refunded ASAP. I DON'T WANT TO DEAL WITH YOUR FAKE SERVICE.

This is the last straw.

Tata DoCoMo Customer Care

from Pune, Maharashtra

Dear Ms. Preethyiyer,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We would like to inform that, your complaint bearing docket number[protected] has been put before the concerned department. We have accorded it top priority and are expressly working towards resolving it at the earliest. We will revert to you shortly, request you to kindly bear with us in the interim.

We assure you that we are committed to resolving the issue to your satisfaction.

For any further assistance please mail us at Customer.[protected]@tatatel.co.in or you can call us on[protected].

Thanks and Regards,
Customer care
Tata Docomo.