[Resolved]  Tata Photon Plus — LOW SPEED AND CANCELLATION OF SERVICE EVEN AFTER PAYMENT IS MADE

Address:

Kerala

TATA INDICOM PHOTON PLUS

I AM A CUSTOMER SINCE MORE THAN 6 MONTHS WITH TATA PHOTON PLUS SCHEME.
ALTHOUGH THE SPEED I AM GETTING WITH PHOTON PLUS IS VERY LOW INSPITE OF FULL TOWER I STILL PULLED ON WITH THE SERVICE.
NOW THE THING WHICH IS UNACCEPTABLE IS THAT INSPITE OF PAYING THE BILLS IN TIME MY CONNECTION IS CUT WITHOUT NOTICE AND THIS HAS HAPPENED ON THREE OCASSIONS SO FAR. TO RE ACTIVATE THE ACCOUNT , I HAVE TO GO TO THE SHOP AND ONE DAY IS LITERALLY LOST BEFORE THE CONNECTION IS RESUMED.
TODAY IS ONE SUCH DAY WHERE I HAD PAID MY BILLS BEFORE THE DUE DATE AND IN THE MORNING WHEN I CHECK THE NET MY CONNECTION IS CUT.
TODAY BEING A HARTAL DAY I CANNOT CONTACT THEM ALSO AND FOR ALL PRACTICAL PURPOSE THE WHOLE DAY IS LOST FOR ME . I AM INCURRING BIG LOSSES DUE TO THIS UNRELIABLE CONNECTION.
KINDLY LOOK INTO THIS MATTER.