[Resolved] Tata Photon Plus — Payment not updated & slowing speed | |||
I am using “Tata Photon Plus” which is a “Tata Indicom” product, for my laptop since last more than two months. My Tata Indicome No. : [protected]. My Account No. :[protected]. Till date they have raised two bills to me and I paid both bills by cash well before due dates by cash at there “Tata Indicom Exclusive Store”, but after paying bills also I am getting calls/sms/ & mails as if I have not paid bills on time & my internet speed also slows down. Even normally also it is not giving me the desire speed. Surprisingly even after raising complaint and getting confirmation from there person by telephone and mail, I used to receive the payment reminder mails and calls even after 3-4 days of making cash payment and in this period my internet speed slows down substantially. I am here with attaching one of my mail to “Tata Indicom” customer care (mail id [protected]@tatatel.co.in) from my mail id which is [protected]@gmail.com ; this mail is containing all details. ********************************************************************************...⇄ Dear Sir/Madam, I am very much surprised and offended to get this E-Mail from your end its shows "how much you pupils are incompetent and how much you are neglecting your work and damaging image of Tata Indicome". Now I am explaining why I am saying this: I paid my bill by cash (vide there cash receipt sl no. 189) on 25/11/10 at your Franchise "Tata Indicome Exclusive Store" at M/s. P.Mukherjee & Co. 5,Brahmo Samaj Road, Behala, Kolkata-700 034. Tel:[protected]/ 24681029. I paid this bill on 25th Nov'10 (which is two days before my due date)after beeing failed to pay this bill and as such harrashed at the so called "Your Nearest Bill Payment Locations" list provided by you on bill, other wise I could have been pay it much early. Now even there after when I was reapetedly called/sms reminder etc by your end I raised a detailed complaint at your website on 27/11/10 morning and I got confirmation E-Mail from your end which I forwarded to you immidiately with remarks. My complaint referance No. 217743 Dated 27/11/10. Here is the copy of those mails: swarup kumar chatterjee <[protected]@gmail.com> tonodelofficer.[protected]@tatatel.co.in dateSat, Nov 27, 2010 at 9:44 AM subjectFwd: Complaint Request Accepted mailed-bygmail.com hide details Nov 27 (2 days ago) Dear Sir/Madam, Here with I am forwarding you my complaint no. hope your internal system is capable enough to provide you the details complaint that I have written to them. This is second month that I am facing same problem, please resolve it immediately and give a proper solution so that I shoud not face this problem from next month. Thanks, Swarup Kumar Chatterjee. A Photon Plus user (unfortunately!!). Tataindicom No. [protected] A/c No.[protected]. - Show quoted text - [protected] Forwarded message[protected] From: <[protected]@tatatel.co.in> Date: Sat, Nov 27, 2010 at 9:28 AM Subject: Complaint Request Accepted To: [protected]@gmail.com Dear Customer, Greetings from Tata Indicom! We have received your complaint about your Tata Indicom number [protected]. Your complaint has been registered with our customer service team. The Reference No. is 217743. You will be receiving a call from our customer representative, within 6 business hours, who shall attend to your complaint and provide a resolution at the earliest. It is our aim to provide you a satisfactory resolution as early as possible. We assure you the best service at all times and look forward to a warm and long-standing association with you. For any assistance please feel free to call us at 121 our 24x7 Customer Care toll-free number from any Tata Indicom phone. We are also accessible from non Tata Indicom phones on [protected]. Our Photon customers can get in touch with us on[protected]Toll free).We shall be glad to be of assistance. You can also get in touch with our Nodal Officer Uma Roychowdhury on[protected] in case your complaint is not resolved in the stipulated time or you are not satisfied with the resolution provided. Thanks and Regards, Baburaj S Customer Care KOLKATTA Tata Teleservices Limited Ph: [protected] *******This is an automated message. Please do not reply******* Reply Forward [protected]@tatatel.co.inThis is an automatically generated Delivery Status Notification. Delivery to ... Nov 27 (2 days ago) Reply |swarup kumar chatterjee to customercare.k. show details Nov 27 (2 days ago) fromswarup kumar chatterjee <[protected]@gmail.com> tocustomercare.[protected]@tatatel.co.in dateSat, Nov 27, 2010 at 9:48 AM subjectFwd: Delivery Status Notification (Failure) mailed-bygmail.com hide details Nov 27 (2 days ago) From: <[protected]@tatatel.co.in> Date: Sat, Nov 27, 2010 at 9:28 AM Subject: Complaint Request Accepted To: [protected]@gmail.com Dear Customer, Greetings from Tata Indicom! We have received your complaint about your Tata Indicom number [protected]. Your complaint has been registered with our customer service team. The Reference No. is 217743. You will be receiving a call from our customer representative, within 6 business hours, who shall attend to your complaint and provide a resolution at the earliest. It is our aim to provide you a satisfactory resolution as early as possible. We assure you the best service at all times and look forward to a warm and long-standing association with you. For any assistance please feel free to call us at 121 our 24x7 Customer Care toll-free number from any Tata Indicom phone. We are also accessible from non Tata Indicom phones on [protected]. Our Photon customers can get in touch with us on[protected]Toll free).We shall be glad to be of assistance. You can also get in touch with our Nodal Officer Uma Roychowdhury on[protected] in case your complaint is not resolved in the stipulated time or you are not satisfied with the resolution provided. Thanks and Regards, Baburaj S Customer Care KOLKATTA Tata Teleservices Limited Ph: [protected] *******This is an automated message. Please do not reply******* [protected]@tatatel.co.in [protected]@gmail.com dateSat, Nov 27, 2010 at 12:36 PM subjectReponse from TATA Indicom mailed-bytatatel.co.in hide details Nov 27 (1 day ago) Dear Mr/Ms SWARUP KUMAR Greetings from Tata Indicom! Thank you for using our services. This is with reference to your concern regarding Payment Posting. We would like to inform you that your complaint has been registered for the given number [protected]and the docket number for the same is[protected]. This issue would be resolved by 29-NOV-10. We request you to kindly make a note of the docket number for your future correspondence. For any assistance please feel free to call us at 121 our 24x7 Customer Care toll-free number from any Tata Indicom phone. We are also accessible from non Tata Indicom phones on [protected] Our Photon customers can get in touch with us on[protected]Toll free).We shall be glad to be of assistance. You can also get in touch with our Nodal Officer Uma Roychowdhuryon[protected]in case your complaint is not resolved in the stipulated time or you are not satisfied with the resolution provided. Thanks and Regards, Baburaj S Customer Care WEST BENGAL Tata Teleservices Limited Ph: [protected]. Reply Forward [protected]@tatatel.co.inDear Mr/Ms SWARUP KUMAR Greetings from Tata Indicom! Thank you for using our ... Nov 27 (1 day ago) [protected]@tatatel.co.inLoading...Nov 27 (1 day ago) Reply |[protected]@tatatel.co.in to me show details Nov 27 (1 day ago) - Hide quoted text - Dear Mr/Ms SWARUP KUMAR Greetings from Tata Indicom! Thank you for using our services. This is with reference to your concern regarding Payment Posting. We would like to inform you that your complaint has been registered for the given number [protected]and the docket number for the same is[protected]. This issue would be resolved by 29-NOV-10. We request you to kindly make a note of the docket number for your future correspondence. For any assistance please feel free to call us at 121 our 24x7 Customer Care toll-free number from any Tata Indicom phone. We are also accessible from non Tata Indicom phones on [protected] Our Photon customers can get in touch with us on[protected]Toll free).We shall be glad to be of assistance. You can also get in touch with our Nodal Officer Uma Roychowdhuryon[protected]in case your complaint is not resolved in the stipulated time or you are not satisfied with the resolution provided. Thanks and Regards, Baburaj S Customer Care WEST BENGAL Tata Teleservices Limited Ph: [protected] Reply Forward [protected]@tatatel.co.inThis is with reference to the concern expressed by you over service related i... Nov 27 (1 day ago) [protected]@tatatel.co.in to me show details Nov 27 (1 day ago) [protected]@tatatel.co.in [protected]@gmail.com dateSat, Nov 27, 2010 at 12:41 PM subjectReponse from TATA Indicom mailed-bytatatel.co.in hide details Nov 27 (1 day ago) Dear Mr/Ms SWARUP KUMAR Greetings from Tata Indicom! Thank you for using our services. This is with reference to the concern expressed by you over service related issue for the Tata Indicom number [protected]. We regret for the inconvenience caused to you. We would like to inform you that your complaint has been registered for the given number and the docket number for the same is[protected]. This issue would be resolved by 29-NOV-10. We request you to kindly make a note of the docket number for your future correspondence. - Hide quoted text - For any assistance please feel free to call us at 121 our 24x7 Customer Care toll-free number from any Tata Indicom phone. We are also accessible from non Tata Indicom phones on [protected] Our Photon customers can get in touch with us on[protected]Toll free).We shall be glad to be of assistance. You can also get in touch with our Nodal Officer Uma Roychowdhuryon[protected]in case your complaint is not resolved in the stipulated time or you are not satisfied with the resolution provided. Thanks and Regards, Baburaj S Customer Care WEST BENGAL Tata Teleservices Limited Ph: [protected] Reply Forward Reply |[protected]@tatatel.co.in to me show details Nov 27 (1 day ago) [protected]@tatatel.co.in [protected]@gmail.com dateSat, Nov 27, 2010 at 12:45 PM subjectReponse from TATA Indicom mailed-bytatatel.co.in hide details Nov 27 (1 day ago) - Hide quoted text - Dear Mr/Ms SWARUP KUMAR Greetings from Tata Indicom! Thank you for using our services. This is with reference to the concern expressed by you over service related issue for the Tata Indicom number [protected]. We regret for the inconvenience caused to you. We would like to inform you that your complaint has been registered for the given number and the docket number for the same is[protected]. This issue would be resolved by 29-NOV-10. We request you to kindly make a note of the docket number for your future correspondence. For any assistance please feel free to call us at 121 our 24x7 Customer Care toll-free number from any Tata Indicom phone. We are also accessible from non Tata Indicom phones on [protected] Our Photon customers can get in touch with us on[protected]Toll free).We shall be glad to be of assistance. You can also get in touch with our Nodal Officer Uma Roychowdhuryon[protected]in case your complaint is not resolved in the stipulated time or you are not satisfied with the resolution provided. Thanks and Regards, Baburaj S Customer Care WEST BENGAL Tata Teleservices Limited Ph: [protected] More about... Phone Number » Customer Care » Tata Indicom Tariff » Office Phone » On Sun, Nov 28, 2010 at 10:19 AM, <[protected]@tataindicom.co.in> wrote: Dear Ms./Mr. SWARUP KUMAR CHATTERJEE, Your Tata Indicom Service No [protected] Greetings from Tata Indicom! We always Endeavor to offer you world-class products, and provide all the benefits that enable you to make the best use of our services. In our effort to protect and safeguard your interests, we have introduced a free email alert service on your product usage and other services. Your payment of Rs. 822 for the month of NOV-2010is due by 28-NOV-10. We request you to please make the payment by due date. For a list of cheque drop locations or cash payment centers, or for any other assistance, please visit our website tataindicom or call Customer Care at 121. You can also view your bill and make payments online through My Account by registering for the service at Tata Indicom ! To simply make an online payment, click here We assure you the best service at all times and look forward to a warm and long-standing association with you. For any assistance please feel free to call us at 121 our 24x7 Customer Care toll-free number from any Tata Indicom phone. We are also accessible from non Tata Indicom phones on [protected]. Our Photon customers can get in touch with us on[protected]Toll free). We shall be glad to be of assistance. You can also get in touch with our Nodal Officer Uma Roychowdhury on[protected] in case your complaint is not resolved in the stipulated time or you are not satisfied with the resolution provided. Warm regards, P S Rajesh Bill Helpdesk Customer Care - WEST BENGAL Tata Teleservices Limited Ph: [protected] And later on your person called me and apologized for inconvenience.. and he assured me that as I am facing this same problem for second month also he will rectify it and he assured that some body from "Tata Indicom" will visit my place to solve my technical problems (slow speed) on Today which is Sunday as I told him other day I remain busy and mostly out of house. Now instead of sending your technical person to me you are sending this mail to me and saying my bill is due today but actual fact is bill is paid by cash three days back & I had already make you aware of that. That is why I have written that this is showing "how much you pupils are incompetent and how much you are neglecting your work and damaging image of Tata Indicome". Hope you will realized your faults and incomppetency and you will take some stapes to rectifying your system and pupils. Thanks, Swarup Kumar Chatterjee. A Photon Plus user (unfortunately!!). Tataindicom No. [protected] A/c No.[protected]. Complaint referance No. 217743. ********************************************************************************...⇄ One more points here I want to clear that is they are unnecessarily harassing me by providing me some misleading bill collection center’s name and address. As per “Tata Indicom” my nearest bill collection center is M/s. Rahaman Traders; this party told me they can take cash payment but they will not provide me any receipt. How it is possible?? Is these bill money is not shown to Govt? Then they mentioned name of M/s. Ma Kali Medico; this party told me that they are not collecting “Tata Indicom” or “Tata Photon” bills. I mentioned these facts with details in my complaint which I lodged in there website and there person assured me to look after this matter. Actually the problem is all these correspondences are unnecessary harassment and irritating for me and I am also not getting desired speed from my “Tata Photon Plus’ mobile broadband service. Please take necessary step to look after this issue. Thanking you, with regards, Swarup Kumar Chatterjee. 22-A, Hemchandra Mukherjee Road. Barisha. Kolkata 700 008. Mobile No. (0)[protected] E-Mail id: [protected]@gmail.com Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 4 Comments | |||
Comments
Dear Customer
Greetings from Tata Indicom!
Sorry for the delayed response. We apologize for the inconvenience you had to go through.
We request you kindly provide us your, Tata Photon connection details at Customer.[protected]@tatatel.co.in.
Thank you for your time and patience.
Regards,
Customer care
Tata Indicom
Greetings from Tata Indicom!
Sorry for the delayed response. We apologize for the inconvenience you had to go through.
We request you kindly provide us your, Tata Photon connection details at Customer.[protected]@tatatel.co.in.
Thank you for your time and patience.
Regards,
Customer care
Tata Indicom
I bought a Tata Photon + on 31st July 2009 having number [protected] [protected] and account number[protected].
After using the photon I found that speed is very very low. I contacted customer support they gave me various settiing but couldnot increase the speed. The speed I was getting was in the range of 100 to 300 kbps. This was tested from the website provided by Tata support executive. The complaint was registered vide email on august 10 2009 vide docket number[protected].
Various executive visited my house, changed various setting in the computer but could not increase the speed. They checked with 2-3 computers at various locations in house and even used their own laptop to check but of no avail.
On complaining to nodal office on august 11 2009 he closed the call informing me that speed between 256 kbps to 600 kbps is Ok. and had no explanation why my Photon is working so slow.
On appealling to to Applleate Authority vide no.[protected] dated 14th October 2009 I am yet to receive any answer.
I hv stopped using the connection and is running around to get my refund from the comapny, for this expensive white elephant where the ad claims speed upto 3.1 MBPs but comapny says it is not possible.
Now they are only asking for the bill which they have generated without solving the problem. The 3 bills I have already paid without getting any service, they are silent about it. The complaint to Nodal Office and Apellate Authority is still pending.
After using the photon I found that speed is very very low. I contacted customer support they gave me various settiing but couldnot increase the speed. The speed I was getting was in the range of 100 to 300 kbps. This was tested from the website provided by Tata support executive. The complaint was registered vide email on august 10 2009 vide docket number[protected].
Various executive visited my house, changed various setting in the computer but could not increase the speed. They checked with 2-3 computers at various locations in house and even used their own laptop to check but of no avail.
On complaining to nodal office on august 11 2009 he closed the call informing me that speed between 256 kbps to 600 kbps is Ok. and had no explanation why my Photon is working so slow.
On appealling to to Applleate Authority vide no.[protected] dated 14th October 2009 I am yet to receive any answer.
I hv stopped using the connection and is running around to get my refund from the comapny, for this expensive white elephant where the ad claims speed upto 3.1 MBPs but comapny says it is not possible.
Now they are only asking for the bill which they have generated without solving the problem. The 3 bills I have already paid without getting any service, they are silent about it. The complaint to Nodal Office and Apellate Authority is still pending.
Dear sir,
Greetings to all members of company,
Thanks for informing me regarding my usage, but i want to intimate that recently i launched
complaint regarding speed as per my plan that is (950 unlimited) & 3.1 mpbs network speed.
As your executive checked the speed there was problem in network, he just tell to
wait as your network up gradation is in process at Srinagar it will take almost 2 months .
It is my humble request, that as per comentment of my bill plan is not provided
and i paid for it . so please inform me why it is so and you intimate through mail deduction of
speed, is it policy of company.
PLEASE DONT MAKE COMPANY FAME TO SPOIL
PLEASE MAKE SERVICE BETTER TO AVOID COMPLAINTS
REGARDING SERVICE AS IT IS BEST SERVICE PROVIDERS
Thanks & regards
AFTAB RASHEED SALATI
GOVERMENT HOUSING COLONY
SRINAGAR
M. no : [protected]
TATA PHOTON NO ; [protected]
Greetings to all members of company,
Thanks for informing me regarding my usage, but i want to intimate that recently i launched
complaint regarding speed as per my plan that is (950 unlimited) & 3.1 mpbs network speed.
As your executive checked the speed there was problem in network, he just tell to
wait as your network up gradation is in process at Srinagar it will take almost 2 months .
It is my humble request, that as per comentment of my bill plan is not provided
and i paid for it . so please inform me why it is so and you intimate through mail deduction of
speed, is it policy of company.
PLEASE DONT MAKE COMPANY FAME TO SPOIL
PLEASE MAKE SERVICE BETTER TO AVOID COMPLAINTS
REGARDING SERVICE AS IT IS BEST SERVICE PROVIDERS
Thanks & regards
AFTAB RASHEED SALATI
GOVERMENT HOUSING COLONY
SRINAGAR
M. no : [protected]
TATA PHOTON NO ; [protected]
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Tata Photon Plus — FROM 19 JAN 2010 NOT WORKING EVEN NO PAYMENT DUE
I AM THE USER OF TATA PHOTON PLUS FROM LAST JUNE 2009. I AM REGULARLY PAYING MY BILL. I AM NOT GETTING CLAIN SPEED 3.1 MBPS FROM STARTING. STILL I HAVE NO COMPLAIN. BUT FROM LAST 19TH JAN 2010. MY TATA PHOTON ALMOST STOOPED WORKING/OR NOT GETTING 1/2 OF THE SPEED. ON 2O JAN 2010 ENGINEER VISITED TO MY SITE AT MY RESIDENCE AND AFTER CHECKING 30-50 KB/SEC SPEED WAS COMING. HE SAID YOUR LAPTOP IS USELESS. I WILL CHECK IN MY LAPTOP. AFTER DOING THE SAME WITH HIS LAPTOP HE GOT SAME SPEED 30-40KB/SEC. THEN HE TALKED WITH HIS SENIOR AND SAID KINDLY PROVIDE ME THE PARAMETER. HE SAID TO ENGINEER CUSTOMER WILL GET THIS SPEED THIS IS A LOCATION PROBLEM. ENGINEER LEFT THE COMPLAIN AS SUCH. AFTER THAT MY TATA PHOTON STOPPED WORKING COMPLETELY. I WAS COMPLAIN THREE -FOUR TIMES. THEY SAID SYSTEM UNDER UP-GRADATION. FROM 31ST JAN TO 5TH FEB 2010 I WAS IN NEW DELHI. I HAVE A VERY URGENT WORK. I TRIED TO USE THE SAME. BUT IT DID NOT WORKED.STILL TILL DATE MY TATA PHOTON IS NOT WORKING AT ALL.